At a Glance
- Tasks: Support the management team in delivering exceptional customer service and smooth restaurant operations.
- Company: Join a prestigious 2 AA Rosette restaurant with a focus on fine dining.
- Benefits: Enjoy health club membership, discounts, and a comprehensive rewards package.
- Other info: Flexible hours with opportunities for growth in a beautiful countryside setting.
- Why this job: Be part of a dynamic team and enhance your career in the hospitality industry.
- Qualifications: 2 years in a supervisory role, excellent communication, and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking to appoint an approachable, passionate and highly skilled Orangery Duty Manager for our 2 AA Rosette restaurant. The main purpose of the job is to support the Orangery Management in ensuring the smooth running of the department, exceeding customer expectations and supporting the team to deliver exceptional customer service. This is an opportunity for career development.
You will play a key supportive role in establishing the Orangery as the fine place to dine, maintaining a regular presence and circulating freely during service to invite comments, resolve any issues and continually check on guest satisfaction.
The successful candidate will be required to:
- Take responsibility for the day-to-day operation of Orangery in the absence of the Orangery Management.
- Assist the Orangery Management with the operational objectives of the business and ensure tight control on costs is achieved in line with the P & L.
- Support the Orangery Management with the training and development of the team and ensure department training objectives are met.
- Ensure all company H & S and Food Safety objectives and standards are achieved and that any faults are raised directly with the Orangery Management or the H&S Advisor.
- Focus on service standards in the business and, in conjunction with the Learning & Development team, continue to improve the overall professional standards.
- Communicate effectively with all areas of the overall business to facilitate high standards across Ribby Hall Village.
- Ensure The Orangery operates to its maximum potential, upselling at all opportunities.
- Have full product knowledge of all menus.
Our Perfect match will possess the following essential attributes:
- A minimum of 2 years experience in a Supervisory or Management role.
- WSET qualification is desired but not essential.
- Pro-active, self-motivated and driven to succeed.
- Excellent Food & Liquor control skills.
- The ability to manage, motivate and inspire a team to ensure the smooth running of The Orangery.
- A thorough knowledge of Allergens.
- An exceptional level of front of house service.
- Evidence of previous responsibility for Health and Safety Compliance.
- Exceptional communication skills and interpersonal skills.
- Outstanding customer service.
- Resilience and the ability to perform under pressure.
- Good time management and organisational skills.
- Attention to detail.
- Excellent personal presentation.
Availability: The position is full time, offering 45 hours over 5 days, in a department that operates 7 days a week. Full flexibility to work weekends, early mornings and evenings is essential to meet the commercial needs of the business.
Employee Benefits: Our dedicated employees benefit from a comprehensive package of rewards and benefits, including:
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 10% discount at Ribby Hall SPAR Shop
- 35% discount off The Spas Aqua Thermal Journey and Treatments
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including Medicash membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside
- Numerous discounts at local eateries, services and attractions.
*subject to terms and conditions
Restaurant Duty Manager in Kirkham employer: Ribby Hall Village
At Ribby Hall Village, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. As a Restaurant Duty Manager, you will enjoy a comprehensive benefits package, including health club membership, discounts across our facilities, and opportunities for career development in a stunning countryside setting. Join us to be part of a dedicated team that values outstanding customer service and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Duty Manager in Kirkham
✨Tip Number 1
Get to know the restaurant scene! Visit local eateries, chat with staff, and understand what makes a dining experience exceptional. This will help you stand out in interviews by showing your passion for the industry.
✨Tip Number 2
Network like a pro! Attend industry events or join online groups related to hospitality. Connecting with others can lead to job opportunities that aren’t advertised, so don’t be shy about reaching out!
✨Tip Number 3
Practice your interview skills! Role-play common interview questions with a friend or family member. This will help you articulate your experience and show off your exceptional customer service skills when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at The Orangery.
We think you need these skills to ace Restaurant Duty Manager in Kirkham
Some tips for your application 🫡
Know the Role Inside Out:Before you start your application, make sure you really understand what being a Restaurant Duty Manager involves. Dive into the job description and think about how your experience aligns with the responsibilities listed. This will help you tailor your application to show us you're the perfect fit!
Show Off Your Skills:When writing your application, highlight your relevant skills and experiences that match the job requirements. Whether it's your knack for customer service or your ability to manage a team, we want to see how you can contribute to making The Orangery a top dining spot.
Be Personable:We’re looking for someone approachable and passionate, so let your personality shine through in your application. Use a friendly tone and share a bit about why you love working in hospitality. We want to get a sense of who you are beyond just your qualifications!
Apply Through Our Website:Once you’ve polished your application, make sure to submit it through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Ribby Hall Village!
How to prepare for a job interview at Ribby Hall Village
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Restaurant Duty Manager. Familiarise yourself with the key tasks mentioned in the job description, such as supporting the management team and ensuring exceptional customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a potential Duty Manager, you'll need to manage and inspire a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and maintain high service standards, as this is crucial for the role.
✨Demonstrate Your Customer Service Passion
Customer satisfaction is at the heart of this role. Be ready to discuss how you've gone above and beyond to ensure guests have a fantastic experience. Share specific stories that showcase your commitment to outstanding service and your proactive approach to resolving issues.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations that may arise in a busy restaurant environment. Think about scenarios related to health and safety compliance, managing staff under pressure, or dealing with difficult customers. Practising your responses will help you feel more confident during the interview.
