At a Glance
- Tasks: Support the management team in delivering exceptional customer service and smooth operations.
- Company: Join a prestigious 2 AA Rosette restaurant in a beautiful countryside setting.
- Benefits: Enjoy discounts, health club membership, and various employee rewards.
- Other info: Full-time role with flexible hours, offering great career development opportunities.
- Why this job: Be part of a dynamic team and enhance your career in hospitality.
- Qualifications: 2 years in a supervisory role, excellent communication, and customer service skills.
The predicted salary is between 25000 - 30000 € per year.
We are seeking to appoint an approachable, passionate and highly skilled Orangery Duty Manager for our 2 AA Rosette restaurant. The main purpose of the job is to support the Orangery Management in ensuring the smooth running of the department, exceeding customer expectations and supporting the team to deliver exceptional customer service. This is an opportunity for career development.
You will play a key supportive role in establishing the Orangery as the fine place to dine, maintaining a regular presence and circulating freely during service to invite comments, resolve any issues and continually check on guest satisfaction.
The successful candidate will be required to:
- Take responsibility for the day-to-day operation of Orangery in the absence of the Orangery Management.
- Assist the Orangery Management with the operational objectives of the business and ensure tight control on costs is achieved in line with the P & L.
- Support the Orangery Management with the training and development of the team and ensure the department training objectives are met.
- Ensure all company H & S and Food Safety objectives and standards are achieved and that any faults are raised directly with the Orangery Management or the H&S Advisor.
- Focus on service standards in the business and, in conjunction with the Learning & Development team, continue to improve the overall professional standards.
- Communicate effectively with all areas of the overall business to facilitate high standards across Ribby Hall Village.
- Ensure The Orangery operates to its maximum potential, upselling at all opportunities.
- Have full product knowledge of all menus.
Our Perfect match will possess the following essential attributes:
- A minimum of 2 years experience in a Supervisory or Management role.
- WSET qualification is desired but not essential.
- Pro-active, self-motivated and driven to succeed.
- Excellent Food & Liquor control skills.
- The ability to manage, motivate and inspire a team to ensure the smooth running of The Orangery.
- A thorough knowledge of Allergens.
- An exceptional level of front of house service.
- Evidence of previous responsibility for Health and Safety Compliance.
- Exceptional communication skills and interpersonal skills.
- Outstanding customer service.
- Resilience and the ability to perform under pressure.
- Good time management and organisational skills.
- Attention to detail.
- Excellent personal presentation.
Availability: The position is full time, offering 45 hours over 5 days, in a department that operates 7 days a week. Full flexibility to work weekends, early mornings and evenings is essential to meet the commercial needs of the business.
Employee Benefits: Our dedicated employees benefit from a comprehensive package of rewards and benefits, including:
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 10% discount at Ribby Hall SPAR Shop
- 35% discount off The Spas Aqua Thermal Journey and Treatments
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including Medicash membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside
- Numerous discounts at local eateries, services and attractions.
*subject to terms and conditions
Duty Manager in Freckleton employer: Ribby Hall Village
At Ribby Hall Village, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. As a Duty Manager in our award-winning Orangery restaurant, you will enjoy a range of benefits including complimentary health club membership, generous discounts across our facilities, and access to various health and wellbeing schemes, all set within the stunning backdrop of 130 acres of countryside. Join us to be part of a passionate team dedicated to delivering outstanding customer service while enjoying numerous opportunities for career development.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Freckleton
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them too! Asking insightful questions shows that you’re engaged and serious about the role. Plus, it gives you a chance to find out if this is the right fit for you.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Duty Manager in Freckleton
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for the hospitality industry shine through. We want to see that you genuinely care about providing exceptional customer service and creating memorable dining experiences.
Tailor Your CV:Make sure your CV is tailored to the Duty Manager role. Highlight your relevant experience, especially in supervisory or management positions, and don’t forget to mention any specific skills that match what we’re looking for, like food and liquor control.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Orangery.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Ribby Hall Village.
How to prepare for a job interview at Ribby Hall Village
✨Know Your Stuff
Make sure you have a solid understanding of the Orangery's menu and the overall dining experience they offer. Brush up on food and drink pairings, allergens, and any special dietary requirements. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to motivate and inspire your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to maintain high service standards and how you’ve contributed to a positive work environment.
✨Demonstrate Customer Focus
Customer satisfaction is key in this role. Be ready to discuss how you've gone above and beyond for customers in previous positions. Think of specific instances where you turned a negative experience into a positive one, showcasing your exceptional customer service skills.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling difficult customers or managing a busy service period. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure.
