Duty Manager - Health Club

Ribby Hall Village is situated in over 100 acres of beautiful Lancashire countryside offering luxury, self-catering accommodation for short breaks and holidays year-round. Rated 5 stars by Visit Britain, it is located in the picturesque village of Wrea Green, within easy reach of Blackpool, Lake District, Manchester, Liverpool, and Ribble Valley. Ribby Hall Village features a multi-million pound, award-winning, adult-only 5* Spa Hotel with unrivalled facilities in the North West. The village also hosts an extensive range of facilities, making it an ideal choice for corporate events, conferences, weddings, and team-building occasions.

Key Responsibilities

• Lead and manage the day-to-day operations of designated internal departments, ensuring high standards of performance and service delivery.
• Play an active role within the Duty Manager rota, including early, late, and weekend shifts, supporting the team with a hands-on approach.
• Take ownership of departmental financial performance, driving income growth and maintaining cost efficiency, including invoice approval and budget adherence.
• Champion health and safety across all areas of responsibility, ensuring compliance and a safe environment for members and staff.
• Maintain the Club’s prestigious 5-Star presentation standards, with a strong focus on cleanliness, maintenance, and overall facility excellence.
• Collaborate closely with the Health Club management team to support smooth operations and contribute to the Club’s ongoing success and growth.
• Respond effectively to any emergency situations during shifts, ensuring swift and appropriate action is taken.
• Oversee staff scheduling, including rota planning and holiday management, to ensure optimal coverage and team well-being.
• Carry out daily banking procedures and building safety checks with precision and accountability.

This is very much a ‘hands on’ role where you will lead by example, helping where required in all departments so an in-depth knowledge and experience of all sub-departments is essential.

Qualifications

• Demonstrable business acumen ideally previous experience of managing a profit and loss and delivering financial targets within the Hospitality and Leisure Sector.
• Previous people management experience, ideally in the Hospitality and Leisure Sector.
• Strong interpersonal and influencing skills, with a calm demeanour and the ability to establish and maintain relationships across the Company and externally.
• Well organised, detail oriented and the ability to handle multiple tasks simultaneously.
• Time management skills and the ability to work effectively on their own initiative as well as part of a team.
• Pro-active with excellent follow through on tasks.
• Creativity, strong problem-solving skills and personal drive to lead by example and achieve all targets across the board.
• Technical knowledge and experience of pool plant would be advantageous.
• Food safety is a crucial element of the health club operation therefore food safety qualifications and working knowledge would be advantageous.

Availability: This is a full-time position working 40 hours across 5 days in a department that operates 7 days a week. Full flexibility to work weekends, early mornings and evenings is essential to meet the commercial needs of the business. From £31,000 per annum based on experience.

Employee Benefits

• Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
• Complimentary Annual Health Check
• Free annual Aqua Thermal Journey
• Four Health Club family day passes per year for friends and family
• 35% discount at all Ribby Hall Village eateries
• 35% discount off The Spa’s Aqua Thermal Journey and Treatments
• Staff Card Loyalty Points
• Preferential rates for self-catering accommodation
• 10% discount on Ribby Hall Village Nursery costs
• Access to a variety of health and wellbeing schemes, including Medicash membership
• Personal uniform
• Automatic enrolment pension scheme
• Cycle to Work scheme
• Employee long service rewards
• Reward and recognition scheme
• Employee Referral Programme
• Annual Employee Celebration

*subject to terms and conditions