At a Glance
- Tasks: Support the Orangery Management in delivering exceptional customer service and smooth operations.
- Company: Join a prestigious 2 AA Rosette restaurant with a focus on fine dining.
- Benefits: Enjoy health club membership, discounts, and a range of employee rewards.
- Other info: Flexible hours in a beautiful countryside setting with growth opportunities.
- Why this job: Be part of a passionate team and enhance your career in hospitality.
- Qualifications: 2 years in a supervisory role; excellent communication and customer service skills.
The predicted salary is between 25000 - 30000 € per year.
We are seeking to appoint an approachable, passionate and highly skilled Orangery Duty Manager for our 2 AA Rosette restaurant. The main purpose of the job is to support the Orangery Management in ensuring the smooth running of the department, exceeding customer expectations and supporting the team to deliver exceptional customer service. This is an opportunity for career development.
You will play a key supportive role in establishing the Orangery as the fine place to dine, maintaining a regular presence and circulating freely during service to invite comments, resolve any issues and continually check on guest satisfaction.
The successful candidate will be required to:
- Take responsibility for the day-to-day operation of Orangery in the absence of the Orangery Management.
- Assist the Orangery Management with the operational objectives of the business and ensure tight control on costs is achieved in line with the P & L.
- Support the Orangery Management with the training and development of the team and ensure department training objectives are met.
- Ensure all company H & S and Food Safety objectives and standards are achieved and that any faults are raised directly with the Orangery Management or the H&S Advisor.
- Focus on service standards in the business and, in conjunction with the Learning & Development team, continue to improve the overall professional standards.
- Communicate effectively with all areas of the overall business to facilitate high standards across Ribby Hall Village.
- Ensure The Orangery operates to its maximum potential, upselling at all opportunities.
- Have full product knowledge of all menus.
Our perfect match will possess the following essential attributes:
- A minimum of 2 years experience in a Supervisory or Management role.
- WSET qualification is desired but not essential.
- Pro-active, self-motivated and driven to succeed.
- Excellent Food & Liquor control skills.
- The ability to manage, motivate and inspire a team to ensure the smooth running of The Orangery.
- A thorough knowledge of Allergens.
- An exceptional level of front of house service.
- Evidence of previous responsibility for Health and Safety Compliance.
- Exceptional communication skills and interpersonal skills.
- Outstanding customer service.
- Resilience and the ability to perform under pressure.
- Good time management and organisational skills.
- Attention to detail.
- Excellent personal presentation.
Availability: The position is full time, offering 45 hours over 5 days, in a department that operates 7 days a week. Full flexibility to work weekends, early mornings and evenings is essential to meet the commercial needs of the business.
Employee Benefits: Our dedicated employees benefit from a comprehensive package of rewards and benefits, including:
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners.
- Complimentary Annual Health Check.
- Free annual Aqua Thermal Journey.
- Four Health Club family day passes per year for friends and family.
- 35% discount at all Ribby Hall Village eateries.
- 10% discount at Ribby Hall SPAR Shop.
- 35% discount off The Spas Aqua Thermal Journey and Treatments.
- Staff Card Loyalty Points.
- Preferential rates for self-catering accommodation.
- 10% discount on Ribby Hall Village Nursery costs.
- Access to a variety of health and wellbeing schemes, including Medicash membership.
- Personal uniform.
- Automatic enrolment pension scheme.
- Cycle to Work scheme.
- Employee long service rewards.
- Reward and recognition scheme.
- Employee Referral Programme.
- Annual Employee Celebration.
- Based in over 130 acres of beautiful countryside.
- Numerous discounts at local eateries, services and attractions.
*subject to terms and conditions.
Duty Manager in Doncaster employer: Ribby Hall Village
Join Ribby Hall Village as a Duty Manager and become part of a vibrant team dedicated to delivering exceptional dining experiences in our award-winning 2 AA Rosette restaurant, The Orangery. With a strong focus on employee development, we offer comprehensive benefits including health club membership, discounts across our facilities, and a supportive work culture that values your contributions. Nestled in beautiful countryside, this role not only provides career growth opportunities but also allows you to thrive in a dynamic environment where your passion for customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Doncaster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy to reach out on social media. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, have a quick introduction ready that highlights your experience and passion for the role. Make it memorable so they’ll think of you when a position opens up.
✨Tip Number 3
Show up prepared! If you land an interview, research the company and its values. Be ready to discuss how your skills align with their goals, especially around customer service and team management. It’ll show you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for passionate individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people!
We think you need these skills to ace Duty Manager in Doncaster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about delivering exceptional customer service and making The Orangery a fantastic dining experience.
Tailor Your CV:Make sure your CV is tailored to the Duty Manager position. Highlight your relevant experience, especially in supervisory roles, and any specific skills that match what we're looking for, like food and liquor control or health and safety compliance.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're the perfect fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at The Orangery!
How to prepare for a job interview at Ribby Hall Village
✨Know Your Stuff
Make sure you have a solid understanding of the Orangery's menu and the overall dining experience they offer. Brush up on food and drink pairings, allergens, and any special dietary requirements. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to motivate and inspire your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to maintain high service standards and how you can contribute to the team's development.
✨Demonstrate Customer Focus
Customer satisfaction is key in this role. Be ready to discuss how you've gone above and beyond for customers in previous positions. Share specific stories that illustrate your commitment to exceptional service and how you handle feedback or complaints effectively.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential challenges you might encounter as a Duty Manager, such as handling a busy service or addressing a health and safety issue. Practise your responses to demonstrate your problem-solving skills and ability to stay calm under pressure.
