At a Glance
- Tasks: Support the management team in delivering exceptional customer service and smooth restaurant operations.
- Company: Join a prestigious 2 AA Rosette restaurant with a focus on fine dining.
- Benefits: Enjoy health club membership, discounts, and a range of employee perks.
- Other info: Full-time role with flexible hours in a beautiful countryside setting.
- Why this job: Be part of a passionate team and elevate the dining experience for guests.
- Qualifications: 2 years in a supervisory role, excellent communication, and customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking to appoint an approachable, passionate and highly skilled Orangery Duty Manager for our 2 AA Rosette restaurant. The main purpose of the job is to support the Orangery Management in ensuring the smooth running of the department, exceeding customer expectations and supporting the team to deliver exceptional customer service. This is an opportunity for career development.
You will play a key supportive role in establishing the Orangery as the fine place to dine, maintaining a regular presence and circulating freely during service to invite comments, resolve any issues and continually check on guest satisfaction.
The successful candidate will be required to:
- Take responsibility for the day-to-day operation of Orangery in the absence of the Orangery Management.
- Assist the Orangery Management with the operational objectives of the business and ensure tight control on costs is achieved in line with the P & L.
- Support the Orangery Management with the training and development of the team and ensure the department training objectives are met.
- Ensure all company H & S and Food Safety objectives and standards are achieved and that any faults are raised directly with the Orangery Management or the H&S Advisor.
- Focus on service standards in the business and, in conjunction with the Learning & Development team, continue to improve the overall professional standards.
- Communicate effectively with all areas of the overall business to facilitate high standards across Ribby Hall Village.
- Ensure The Orangery operates to its maximum potential, upselling at all opportunities.
- Have full product knowledge of all menus.
Our Perfect match will possess the following essential attributes:
- A minimum of 2 years experience in a Supervisory or Management role.
- WSET qualification is desired but not essential.
- Pro-active, self-motivated and driven to succeed.
- Excellent Food & Liquor control skills.
- The ability to manage, motivate and inspire a team to ensure the smooth running of The Orangery.
- A thorough knowledge of Allergens.
- An exceptional level of front of house service.
- Evidence of previous responsibility for Health and Safety Compliance.
- Exceptional communication skills and interpersonal skills.
- Outstanding customer service.
- Resilience and the ability to perform under pressure.
- Good time management and organisational skills.
- Attention to detail.
- Excellent personal presentation.
Availability: The position is full time, offering 45 hours over 5 days, in a department that operates 7 days a week. Full flexibility to work weekends, early mornings and evenings is essential to meet the commercial needs of the business.
Employee Benefits: Our dedicated employees benefit from a comprehensive package of rewards and benefits, including:
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 10% discount at Ribby Hall SPAR Shop
- 35% discount off The Spas Aqua Thermal Journey and Treatments
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including Medicash membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside
- Numerous discounts at local eateries, services and attractions.
*subject to terms and conditions
Restaurant Duty Manager in Blackburn employer: Ribby Hall Village
At Ribby Hall Village, we pride ourselves on being an exceptional employer that values our team members and their growth. As a Restaurant Duty Manager, you will enjoy a supportive work culture that prioritises employee development, alongside a comprehensive benefits package including health club membership, discounts across our facilities, and a focus on wellbeing. Join us in a stunning countryside location where your passion for customer service can thrive, and help us maintain our reputation as a premier dining destination.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Duty Manager in Blackburn
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Ribby Hall Village and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Duty Manager and be ready to share specific examples of your past successes.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions matter, especially in a customer-facing role like this one, so put your best foot forward.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Restaurant Duty Manager in Blackburn
Some tips for your application 🫡
Keep Your CV Fresh:Before you hit that apply button, make sure your CV is up to date. Highlight your relevant experience in supervisory or management roles, especially in the hospitality sector, as this will catch our eye!
Read the Job Specs Carefully:Take a good look at the job description and requirements. Tailor your application to show how you meet the essential attributes we're looking for, like excellent customer service skills and food safety knowledge.
Show Your Passion:We love candidates who are passionate about the industry! In your cover letter, share why you're excited about the role and how you can contribute to making The Orangery a top dining destination.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Ribby Hall Village
✨Know Your Menu Inside Out
Make sure you have a thorough understanding of the menu and any special offerings at the Orangery. This will not only impress your interviewers but also show that you're genuinely interested in the role and ready to upsell when needed.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed or motivated a team in the past. Highlight specific situations where you resolved conflicts or improved service standards, as this aligns perfectly with the responsibilities of a Duty Manager.
✨Demonstrate Customer Service Excellence
Be ready to discuss your approach to exceptional customer service. Share anecdotes that illustrate your ability to handle difficult situations and ensure guest satisfaction, which is crucial for maintaining the Orangery's reputation.
✨Understand Health & Safety Standards
Familiarise yourself with health and safety regulations relevant to the restaurant industry. Be prepared to discuss how you would ensure compliance and maintain high standards, as this is a key part of the role.
