Food & Beverage Supervisor in London

The Army and Navy Club, also known as the Rag, is one of London’s most prestigious private clubs, welcoming members from around the globe, across all walks of life, and from both military and non-military backgrounds. The Club is a hidden gem, situated at 36 Pall Mall in the heart of Mayfair, with views over St James’s Square, offering members a luxury home from home that’s familiar, comfortable, and welcoming.

ABOUT YOU: You are an experienced hospitality professional with a deep understanding of front-of-house operations. You are comfortable leading a team and possess strong supervisory and people management skills. You take pride in ensuring smooth service and operational excellence, with a focus on members’ satisfaction, team motivation, and attention to detail. You are confident in upholding high service standards and have a proactive approach to problem-solving and member interaction.

PURPOSE: To assist in the smooth running of the Ribbon Bar and ensure all team members adhere to the Ribbon Bar Standards of Procedure as detailed in the Ribbon Bar SOP Manuals. The Bar Supervisor is responsible for overseeing daily operations, ensuring high service standards, maximising sales through looking after members’ needs, and supporting the management team in training and motivating the staff. You will be the lead for ensuring excellent member service and addressing any needs during your shift.

KEY RESPONSIBILITIES:

• Operational Excellence & Quality Control:

• Oversee the day-to-day operations of the Ribbon Bar, ensuring all systems and procedures are followed.
• Lead by example, demonstrating professionalism and a positive attitude at all times.
• Ensure that all team members deliver excellent customer service and adhere to the Ribbon Bar SOP Manual.
• Supervise the team, encouraging suggestive selling, cross-selling, and product education.
• Ensure that the Ribbon Bar is set up for service and that cleanliness standards are consistently maintained.
• Conduct daily briefings with the team, discussing any menu changes, business levels, and areas of focus for the shift.
• Engage with members, ensuring a warm and welcoming experience, addressing any issues promptly to ensure satisfaction.

• Lead, coach, and motivate the Ribbon Bar staff, ensuring high levels of performance.
• Support the management team in training new and existing employees, ensuring adherence to service standards.
• Act as a role model for new employees, fostering team spirit and excellent communication.
• Ensure all team members are in the correct uniform and maintain a professional appearance.
• Monitor attendance and timekeeping, ensuring staffing levels meet business demands.

• Ensure the team consistently delivers high-quality service that meets the Club’s expectations.
• Ensure all members and guests are greeted promptly and courteously upon arrival.
• Implement and monitor product quality standards and ensure all customer interactions reflect the excellence expected at the Army and Navy Club.
• Brief the team at the start of each shift, detailing any specific service-related matters and addressing any team concerns.

• Maximise sales opportunities through suggestive selling and product knowledge.
• Encourage the team to engage guests in learning about the Ribbon Bar’s offerings and promote the Club’s services where appropriate.

PREREQUISITES:

• Must be able to communicate fluently in English, both in writing and speaking; proficiency in other languages is advantageous.
• A personable and approachable demeanour is essential, as Bar Supervisor is a key representative of Club management. Charm and excellent interpersonal skills are required to maintain a positive and welcoming environment.
• Must demonstrate the ability to handle high-pressure and high-stress situations with calmness and professionalism, providing leadership and support during challenging circumstances.
• Flexibility is required, with the ability to manage a varied schedule, including night shifts and weekend coverage.
• Proven ability to elevate service quality standards.

EXPERIENCE:

• Proven experience in a managerial hospitality role, ideally in a mid-scale or luxury property, is required.
• A demonstrated track record of successfully managing, developing, and leading a team in a hospitality setting.
• Experience with driving service quality improvements and project management is highly preferred.
• Strong familiarity with safety and security protocols in a hospitality environment.

EMPLOYEE BENEFITS:

• Progression within the Club
• Additional holidays during the Christmas break
• Interest-free season ticket loan
• Long service award scheme
• Retirement Gift Scheme
• Free meals on duty
• Free eye test and glasses vouchers
• Generous Pension scheme
• EAP & Employee wellbeing services