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- Tasks: Lead the Ribbon Bar team, ensuring top-notch service and operational excellence.
- Company: Join the prestigious Army and Navy Club in the heart of London.
- Benefits: Enjoy perks like free meals, generous pension, and extra holidays during Christmas.
- Other info: Flexible hours with opportunities for career progression and personal development.
- Why this job: Be part of a luxury environment and make memorable experiences for members.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The Army and Navy Club, also known as the Rag, is one of London’s most prestigious private clubs, welcoming members from around the globe, across all walks of life, and from both military and non‑military backgrounds. The Club is a hidden gem, situated at 36 Pall Mall in the heart of Mayfair, with views over St James’s Square, offering members a luxury home from home that’s familiar, comfortable, and welcoming.
About You
You are an experienced hospitality professional with a deep understanding of front‑of‑house operations. You are comfortable leading a team and possess strong supervisory and people management skills. You take pride in ensuring smooth service and operational excellence, with a focus on members’ satisfaction, team motivation, and attention to detail. You are confident in upholding high service standards and have a proactive approach to problem‑solving and member interaction.
Purpose
To assist in the smooth running of the Ribbon Bar and ensure all team members adhere to the Ribbon Bar Standards of Procedure as detailed in the Ribbon Bar SOP Manuals. The Bar Supervisor is responsible for overseeing daily operations, ensuring high service standards, maximising sales through looking after member’s needs, and supporting the management team in training and motivating the staff. You will be the lead for ensuring excellent member service and addressing any needs during your shift.
Key Responsibilities
- Operational Excellence & Quality Control: Oversee the day‑to‑day operations of the Ribbon Bar, ensuring all systems and procedures are followed. Lead by example, demonstrating professionalism and a positive attitude at all times. Ensure that all team members deliver excellent customer service and adhere to the Ribbon Bar SOP Manual. Supervise the team, encouraging suggestive selling, cross‑selling, and product education. Ensure that the Ribbon Bar is set up for service and that cleanliness standards are consistently maintained. Conduct daily briefings with the team, discussing any menu changes, business levels, and areas of focus for the shift. Engage with members, ensuring a warm and welcoming experience, addressing any issues promptly to ensure satisfaction.
- Staff Supervision & Development: Lead, coach, and motivate the Ribbon Bar staff, ensuring high levels of performance. Support the management team in training new and existing employees, ensuring adherence to service standards. Act as a role model for new employees, fostering team spirit and excellent communication. Ensure all team members are in the correct uniform and maintain a professional appearance. Monitor attendance and timekeeping, ensuring staffing levels meet business demands.
- Product Quality & Service Delivery: Ensure the team consistently delivers high‑quality service that meets the Club’s expectations. Ensure all members and guests are greeted promptly and courteously upon arrival. Implement and monitor product quality standards and ensure all customer interactions reflect the excellence expected at the Army and Navy Club. Brief the team at the start of each shift, detailing any specific service‑related matters and addressing any team concerns.
- Business Promotion & Sales: Maximise sales opportunities through suggestive selling and product knowledge. Encourage the team to engage guests in learning about the Ribbon Bar’s offerings and promote the Club’s services where appropriate.
Prerequisites
- Must be able to communicate fluently in English, both in writing and speaking; proficiency in other languages is advantageous.
- A personable and approachable demeanour is essential, as Bar Supervisor is a key representative of Club management.
- Charm and excellent interpersonal skills are required to maintain a positive and welcoming environment.
- Must demonstrate the ability to handle high‑pressure and high‑stress situations with calmness and professionalism, providing leadership and support during challenging circumstances.
- Flexibility is required, with the ability to manage a varied schedule, including night shifts and weekend coverage.
- Proven ability to elevate service quality standards.
Experience
- Proven experience in a managerial hospitality role, ideally in a mid‑scale or luxury property, is required.
- A demonstrated track record of successfully managing, developing, and leading a team in a hospitality setting.
- Experience with driving service quality improvements and project management is highly preferred.
- Strong familiarity with safety and security protocols in a hospitality environment.
Employee Benefits
- Progression within the Club
- Additional holidays during the Christmas break
- Interest-free season ticket loan
- Long service award scheme
- Retirement Gift Scheme
- Free meals on duty
- Free eye test and glasses vouchers
- Generous Pension scheme
- EAP & Employee wellbeing services
Compensation: To be discussed
Food & Beverage Supervisor in City of Westminster employer: Ribbon Bar
Contact Detail:
Ribbon Bar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Supervisor in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have ties to the Army and Navy Club. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Show up in person! If you’re nearby, pop into the club and introduce yourself. A warm smile and a confident handshake can make a lasting impression on the management team.
✨Tip Number 3
Prepare for the interview by knowing the club’s values and service standards inside out. Be ready to share how your experience aligns with their expectations, especially around member satisfaction and team leadership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at the Army and Navy Club.
We think you need these skills to ace Food & Beverage Supervisor in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion for providing excellent service and leading a team. We want to see how you connect with members and create memorable experiences!
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. Use similar language to what we’ve outlined, so we can easily see how you fit into our vision for the Ribbon Bar. It’s all about making that connection!
Highlight Your Leadership Skills: As a Bar Supervisor, your ability to lead and motivate a team is crucial. In your written application, provide examples of how you've successfully managed teams in the past. We’re looking for those standout moments where you’ve made a real difference in service quality or team morale.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at the Army and Navy Club!
How to prepare for a job interview at Ribbon Bar
✨Know Your Stuff
Familiarise yourself with the Army and Navy Club's values and service standards. Understand the specifics of the Ribbon Bar operations, including the menu and any unique offerings. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivated staff and ensured high service standards, as this role requires strong supervisory skills.
✨Engage with the Interviewers
Treat the interview like a conversation. Ask insightful questions about the club’s culture and expectations for the Bar Supervisor role. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle high-pressure situations. Share specific instances where you’ve addressed member concerns or improved service quality. This will illustrate your proactive approach and ability to maintain calm under stress.