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For Companies At a Glance
- Tasks: Support clients with tailored insurance solutions and manage policy documentation.
- Company: Dynamic insurance firm focused on client relationships and professional growth.
- Benefits: Competitive salary, ongoing training, and a supportive work environment.
- Why this job: Make a real impact by delivering exceptional service and building strong client relationships.
- Qualifications: Strong understanding of insurance principles and excellent communication skills.
- Other info: Collaborative culture with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced and client-focused Insurance Account Handler / Client Executive to play a key role in supporting our clients and delivering exceptional insurance solutions. This position requires strong technical insurance knowledge, excellent customer service skills, and a keen eye for detail. You will work closely with clients, underwriters, and internal teams to ensure policies are accurately managed, compliant, and tailored to clients’ evolving needs.
Key Responsibilities
- Client Relationship Management
- Act as the primary point of contact for client enquiries and requests
- Build and maintain strong, long-term client relationships
- Understand client insurance needs and provide tailored advice and solutions
- Support clients with policy enquiries, changes, and renewals
- Ensure accuracy of policy documentation, endorsements, and certificates
- Liaise with underwriters to negotiate and secure appropriate coverage terms
- Analyse client risk profiles to identify coverage gaps and improvement opportunities
- Stay informed on industry trends, emerging risks, and regulatory developments
- Ensure all policies comply with industry regulations and contractual obligations
- Keep clients informed of regulatory changes and their impact
- Maintain accurate and well-organised electronic client files
- Prepare and deliver portfolio reports to clients as required
- Identify opportunities for upselling and cross-selling insurance products
- Collaborate with colleagues to support business growth initiatives
- Deliver outstanding customer service, responding promptly and professionally
- Ensure high levels of client satisfaction and retention
- Conduct peer quality checks to minimise errors and ensure accuracy
- Support continuous improvement initiatives across the business
About You
- Strong understanding of underwriting principles and insurance regulations
- Excellent communication and interpersonal skills
- High attention to detail and accuracy in documentation
- Strong analytical and problem-solving abilities
- Comfortable working collaboratively with internal and external stakeholders
- Proficient in Acturis insurance software and Microsoft Office
- Committed to ethical business practices and regulatory compliance
What We Offer
- A collaborative and supportive working environment
- Opportunities for professional development and ongoing training
- Competitive salary and benefits package
- The chance to work closely with clients and make a real impact
How to Apply
If you’re passionate about delivering excellent client service and want to grow your career within a professional insurance environment, we’d love to hear from you. Please click to apply or send your CV to the email provided.
Account Handler in London employer: Ribble Recruitment
Contact Detail:
Ribble Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for an Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical insurance knowledge. Make sure you can discuss underwriting principles and compliance regulations confidently. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Practice your customer service skills! Role-play common client scenarios with a friend or family member. This will help you articulate how you'd handle client enquiries and build those long-term relationships that are key to the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Account Handler in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Account Handler role. Highlight your technical insurance knowledge and customer service skills, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've built client relationships and managed policies effectively in the past.
Showcase Your Attention to Detail: Since accuracy is crucial in this role, make sure your application is free from typos and errors. A well-organised application shows us you have the high attention to detail we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates from our team.
How to prepare for a job interview at Ribble Recruitment
✨Know Your Insurance Stuff
Make sure you brush up on your technical insurance knowledge before the interview. Understand underwriting principles and be ready to discuss how you would handle various client scenarios. This will show that you're not just a people person, but also someone who knows their stuff!
✨Showcase Your Client Relationship Skills
Prepare examples of how you've built and maintained strong client relationships in the past. Think about specific situations where you went above and beyond for a client. This will demonstrate your commitment to customer service excellence, which is key for this role.
✨Be Detail-Oriented
Since attention to detail is crucial in this position, come prepared to discuss how you ensure accuracy in documentation and policy management. You might even want to bring along a sample report or document you've worked on to illustrate your point.
✨Stay Updated on Industry Trends
Familiarise yourself with current industry trends and emerging risks. Being able to discuss these topics during your interview will show that you're proactive and knowledgeable, which is exactly what they’re looking for in an Account Handler.
