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- Tasks: Lead a team to deliver exceptional customer experiences and drive sales in a premium bike showroom.
- Company: Join Ribble Cycles, the UK's leading premium bike brand with a passion for innovation.
- Benefits: Enjoy 33 days holiday, a 10% friends and family discount, and potential contract extension.
- Other info: Be part of a dynamic team that values performance, community, and adventure.
- Why this job: Shape the future of cycling retail and inspire riders while developing your leadership skills.
- Qualifications: Proven retail management experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Contract Type: Full-time (6-month fixed term contract, with potential to extend)
ABOUT RIBBLE
Ribble Cycles is the UK’s leading premium bike brand, with a heritage of innovation, performance and design excellence. We engineer and manufacture world-class bicycles in the UK, delivering cutting-edge technology and superior craftsmanship to passionate riders globally. Working at Ribble means joining a team that lives and breathes bikes. We create products for real riders and how they ride, shaped by British roads, weather and grit. Our purpose is simple: to inspire more riders and more adventures.
THE ROLE
This is your chance to shape the customer experience for one of the UK’s most exciting cycling brands. If you’re a natural leader with a passion for people and performance, we want you on our team. As Showroom Manager, you will lead your team in setting the standard for service, sales and brand experience. You’ll inspire your team, engage riders at every level and turn interest into action. From customers who know exactly what they want, to those discovering Ribble for the first time, you will guide every decision with expert advice and a rider-first approach. You will coordinate daily operations and ensure every interaction feels unmistakably Ribble. From pre-purchase advice to post-purchase support, you will handle escalations, drive service recovery and keep the experience seamless. During quieter periods, you will ensure the team supports digital service through email, video and call-backs. You will track CSAT and SLA performance, share insights with HQ and build local relationships that position Ribble at the heart of the community.
KEY RESPONSIBILITIES
- Lead, motivate and develop a team to deliver outstanding service and achieve sales targets
- Manage daily operations, staffing and scheduling to ensure readiness and operational excellence
- Drive sales performance and ensure every customer receives expert advice and a premium experience from first contact to handover
- Oversee in-store collections and handovers, maintaining high presentation standards and a seamless journey
- Handle escalations and service issues, working with Customer Service teams to deliver timely resolutions
- Collaborate with the Customer Service Manager to maintain service standards, tone of voice and resolution quality across all channels
- Ensure the team supports digital service coverage via email, video and call-back during quieter periods
- Monitor CSAT and SLA performance, sharing insights and improvement opportunities with HQ
- Act as a regional hub lead, supporting service quality across local partners including Service Outposts and bike fitters
- Build partnerships with local businesses and cycling organisations to grow Ribble’s presence in the region
KEY PERFORMANCE INDICATORS
- Showroom sales performance and conversion rate
- Customer Satisfaction (CSAT) scores for showroom and regional service interactions
- Service quality and SLA performance across the team
- Staff engagement, development and retention
- Local partnership and engagement activity
ABOUT YOU
Essential skills and experience:
- Proven experience in retail management with a track record of driving sales and service excellence
- Strong leadership and people development skills, with the ability to coach and inspire a high-performing team
- Excellent customer service and communication skills, both in person and digitally
- Confidence in decision-making and resolving customer issues independently
- Organised, proactive and detail-focused, with the ability to balance commercial and customer priorities
Desirable skills and experience:
- Strong technical understanding of bikes and components across multiple disciplines
- Experience using CRM, ticketing or digital retail platforms such as Freshdesk or Shopify
- Understanding of customer satisfaction and performance metrics including CSAT and SLA
- Experience working with external service or retail partners
BENEFITS
33 days holiday including UK bank holidays
10% Friends
Showroom Manager employer: Ribble Cycles
Contact Detail:
Ribble Cycles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Manager
✨Tip Number 1
Get to know the company inside out! Research Ribble Cycles, their products, and their values. This way, when you walk into that interview, you can show off your passion for bikes and how you align with their mission to inspire more riders.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your leadership skills and how you've driven sales and service excellence in past roles.
✨Tip Number 3
Don’t forget to ask questions! Prepare some thoughtful queries about the team dynamics, customer experience strategies, and how Ribble plans to grow its community presence. It shows you're genuinely interested and ready to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Showroom Manager
Some tips for your application 🫡
Show Your Passion for Cycling: When you're writing your application, let your love for cycling shine through! Share any personal experiences or stories that connect you to the Ribble brand and how you can inspire others to ride.
Highlight Your Leadership Skills: As a Showroom Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times you've motivated a team or driven sales performance – we want to see how you can inspire others!
Be Customer-Centric: Ribble is all about the rider experience, so emphasise your customer service skills in your application. Share examples of how you've gone above and beyond to ensure customers have a premium experience.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get you on the path to joining our team!
How to prepare for a job interview at Ribble Cycles
✨Know Your Bikes
Make sure you brush up on your knowledge of bikes and components. Ribble is all about performance and innovation, so being able to discuss the technical aspects of their products will show that you're genuinely passionate about cycling and can provide expert advice to customers.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team to achieve sales targets or improved customer service. Ribble wants someone who can inspire others, so be ready to share your leadership style and how it aligns with their values.
✨Understand Customer Experience
Familiarise yourself with the concept of customer satisfaction (CSAT) and service level agreements (SLA). Be prepared to discuss how you would handle escalations and ensure a seamless customer journey. Ribble is looking for someone who prioritises the customer experience, so demonstrate your commitment to this in your answers.
✨Engage with the Community
Think about ways you can build partnerships with local businesses and cycling organisations. Ribble values community engagement, so come up with ideas on how you could enhance their presence in the region. Showing that you’re proactive about connecting with the local cycling scene will set you apart.