At a Glance
- Tasks: Deliver exceptional service and guide customers in selecting their perfect bike.
- Company: Join Ribble, a leader in creating unforgettable cycling experiences.
- Benefits: Enjoy 33 days holiday, generous discounts, and a supportive work environment.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team that shares your love for cycling.
- Qualifications: Retail or customer service experience, strong communication skills, and a passion for cycling.
The predicted salary is between 18900 - 23100 £ per year.
Join a team shaping the future of cycling.
At Ribble we do not just sell bikes, we create experiences.
If you love helping people and the buzz of two wheels, this is your opportunity.
As a Sales Advisor, you will bring Ribble to life for our customers.
You will welcome every rider, ask the right questions and match them to the right bike and kit.
From riders who know exactly what they want to those planning a performance build or discovering us for the first time, you will guide every decision with clear expert advice and a rider-first approach.
Working with your Manager and the Customer Experience team, you will balance shop floor sales with digital support.
During quieter periods you will jump on video calls, call-backs and emails to keep response times sharp.
You will keep the retail space looking its best, support collections and handovers and make sure every interaction feels unmistakably Ribble.
If you are customer focused, enthusiastic about cycling and driven to deliver outstanding service, we would love to hear from you.,
Responsibilities
- Deliver outstanding service across every channel, face-to-face and online.
- Guide customers through the buying process with confidence, from bike selection to sizing and spec options.
- Keep the retail space looking sharp - stock presentation, visual merchandising, and brand standards are your domain.
- Carry out bike handovers and pre-collection checks so every customer leaves ready to ride.
- Offer post-purchase support - setup tips, accessory advice, and maintenance guidance.
- Help the team hit sales targets and deliver top-tier customer satisfaction.
- Spot opportunities to improve the customer experience and share ideas that boost engagement and conversion.
Key Performance Indicators
- Individual and store sales performance.
- Quality and responsiveness of digital communications.
- Customer Satisfaction (CSAT) and showroom feedback.
- Conversion rate and consultation quality.
- Accuracy of handovers and documentation.
Essential skills and experience
- Previous experience in retail or customer service.
- A natural communicator with a proven track record of delivering exceptional service.
- A team player who thrives on collaboration and problem-solving.
- A genuine passion for cycling and a desire to deepen your product knowledge.
- Strong written and verbal communication skills with attention to detail.
- Organised, reliable, and great at managing your time.
- Open to learning and feedback.
- Comfortable supporting customers both in-store and digitally.
Desirable skills and experience
- Experience in the cycling industry or a technical retail environment.
- Knowledge of bike components and sizing.
- Experience working to sales targets.
- Familiarity with CRM or customer management systems.
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all colleagues.
During the application process, you'll be asked to share your personal characteristics and data with us.
This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
- 33 days holiday plus UK bank holidays (pro-rated for part time)
- 40% colleague discount
- 10% Friends & Family discount
- Cycle to Work scheme
- Pension scheme
- Company sick pay
- Enhanced maternity and paternity pay
- Employee Assistance Programme (EAP) - access to free, independent and confidential support, including 24/7 counselling and virtual GP services
- Monthly recognition scheme
- Cycling industry discounts and perks
- #J-18808-Ljbffr
Sales Advisor in Clitheroe employer: Ribble Cycles
Ribble Cycles is an exceptional employer that fosters a vibrant and inclusive work culture, where cycling enthusiasts can thrive. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members are well-equipped to provide top-notch customer service. Located in a dynamic environment, our workplace not only promotes a passion for cycling but also encourages collaboration and innovation among staff.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in Clitheroe
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Advisor at Ribble Cycles, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Ribble Cycles. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Advisor. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Advisor in Clitheroe
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Ribble Cycles:When writing your cover letter, make sure to tailor your message specifically for Ribble Cycles. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Ribble Cycles
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Ribble Cycles that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Ribble Cycles that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Ribble Cycles’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
