At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales in a vibrant cycling environment.
- Company: Join Ribble Cycles, the UK's leading premium bike brand with a passion for innovation.
- Benefits: Enjoy 33 days holiday, discounts, and a supportive work culture focused on your well-being.
- Other info: Flexible working hours and opportunities for personal development in a dynamic cycling community.
- Why this job: Shape the customer experience and inspire riders while working with a passionate team.
- Qualifications: Retail management experience and strong leadership skills are essential.
Contract Type: Fixed Term Contract Initial 6 months
Working Pattern: Flexible, 5 days per week (worked across a 7-day operation). Your working days will vary each week and will include a combination of weekdays and weekends, depending on business needs.
ABOUT RIBBLE
Ribble Cycles is the UK’s leading premium bike brand with a heritage of innovation, performance, and design excellence. We engineer and manufacture world-class bicycles in the UK, delivering cutting‑edge technology and superior craftsmanship to passionate riders globally.Working at Ribble means joining a team that lives and breathes bikes. We create products for real riders and how they ride, shaped by British roads, weather and grit. As the original outlier, our heritage runs deep, but our focus is always looking ahead.Our purpose is simple: to inspire more riders and more adventures.
THE ROLE
This is your chance to shape the customer experience for one of the UK’s most exciting cycling brands. If you’re a natural leader with a passion for people and performance, we want you on our team.
As a Ribble Manager, you’ll lead your team in setting the standard for service, sales and brand experience. You’ll inspire your team, engage riders at every level and turn interest into action. From those who know exactly what they want to riders chasing their next performance build or discovering Ribble for the first time, you’ll guide every decision with expert advice and a rider‑first approach.
You will coordinate daily operations, and make sure every interaction feels unmistakably Ribble. From pre‑purchase advice to post‑purchase support, you will handle escalations, drive service recovery and keep the experience seamless.
During quieter periods, you will ensure the team supports digital service through email and customer call‑backs, helping maintain a responsive and consistent experience. You will track CSAT and SLA performance, share insights with HQ and build relationships with local cycling clubs, businesses and the host retailer to grow awareness of the Ribble brand.
KEY RESPONSIBILITIES
- Lead, motivate and develop a team to deliver outstanding service and achieve sales targets.
- Manage daily operations, staffing and scheduling to ensure readiness and operational excellence.
- Drive sales performance and ensure every customer receives expert advice and a premium experience from first contact to handover.
- Oversee in‑store collections and handovers, maintaining high presentation standards and a seamless journey.
- Support customers with aftersales enquiries, escalating complex cases to the Customer Experience team where required.
- Collaborate with the CS Manager to maintain service standards, tone of voice and resolution quality across all channels.
- Ensure the team supports digital service coverage via email and customer call‑backs during quieter periods.
- Monitor CSAT and SLA performance, sharing insights and improvement opportunities with HQ.
- Build strong relationships with the host retailer, local cycling clubs, businesses and organisations to grow awareness of the Ribble brand.
Key Performance Indicators
- Concession sales performance and conversion rate.
- Brand presentation standards.
- Staff engagement, development and retention.
- Local community and host retailer engagement.
ABOUT YOU
Essential skills and experience
- Proven experience in retail management with a track record of driving sales and service excellence.
- Strong leadership and people‑development skills, with the ability to coach and inspire a high‑performing team.
- Excellent customer service and communication skills, both in person and digitally.
- Confidence in decision‑making and resolving customer issues independently.
- Organised, proactive and detail‑focused, with the ability to balance commercial and customer priorities.
Desirable skills and experience
- Strong technical understanding of bikes and components across multiple disciplines.
- Experience using CRM, ticketing or digital retail platforms such as Freshdesk or Shopify.
- Understanding of customer satisfaction and performance metrics including CSAT and SLA.
- Experience working with external service or retail partners.
BENEFITS
- 33 days holiday including bank holidays
- 10% Friends & Family discount
- Cycle to Work scheme
- Company sick pay
- Enhanced maternity and paternity pay
- Employee Assistance Programme (EAP) – access to free, independent and confidential support, including 24/7 counselling and virtual GP services
- Monthly recognition scheme
- Cycling industry discounts and perks
The closing date for applications is 31st August 2026. However, we'll be reviewing applications as they come in and may close the vacancy early if we find the right candidate.All personal details submitted to us will be treated with the strictest of confidence.
We're committed to creating a workplace where everyone is treated with fairness and respect. We welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnic origin, nationality, religion or belief, age, sexual orientation, disability or any other protected characteristic. We recruit and develop our people based on merit, skills and potential.
If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.
Concession Manager - Rushden employer: Ribble Cycle Co
Ribble Cycles is an exceptional employer, offering a vibrant work culture that celebrates passion for cycling and innovation. With flexible working patterns, generous benefits including 33 days of holiday, and a commitment to employee development, Ribble fosters an environment where team members can thrive both personally and professionally. Join us in shaping the future of cycling while enjoying unique perks and a supportive community in Rushden.
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager - Rushden
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Ribble Cycle Co, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Ribble Cycle Co!
We think you need these skills to ace Concession Manager - Rushden
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Ribble Cycle Co, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ribble Cycle Co and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ribble Cycle Co that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ribble Cycle Co
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
