At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales in a vibrant cycling environment.
- Company: Join Ribble Cycles, the UK's leading premium bike brand with a passion for innovation.
- Benefits: Enjoy 33 days holiday, discounts, and a supportive work culture focused on your well-being.
- Other info: Flexible working hours and opportunities for personal development in a dynamic team.
- Why this job: Shape the customer experience and inspire fellow riders while working with cutting-edge cycling technology.
- Qualifications: Retail management experience and strong leadership skills are essential.
Contract Type: Fixed Term Contract Initial 6 months
Working Pattern: Flexible, 5 days per week (worked across a 7-day operation). Your working days will vary each week and will include a combination of weekdays and weekends, depending on business needs.
ABOUT RIBBLE
Ribble Cycles is the UK’s leading premium bike brand with a heritage of innovation, performance, and design excellence. We engineer and manufacture world-class bicycles in the UK, delivering cutting‑edge technology and superior craftsmanship to passionate riders globally.Working at Ribble means joining a team that lives and breathes bikes. We create products for real riders and how they ride, shaped by British roads, weather and grit. As the original outlier, our heritage runs deep, but our focus is always looking ahead.Our purpose is simple: to inspire more riders and more adventures.
THE ROLE
This is your chance to shape the customer experience for one of the UK’s most exciting cycling brands. If you’re a natural leader with a passion for people and performance, we want you on our team.
As a Ribble Manager, you’ll lead your team in setting the standard for service, sales and brand experience. You’ll inspire your team, engage riders at every level and turn interest into action. From those who know exactly what they want to riders chasing their next performance build or discovering Ribble for the first time, you’ll guide every decision with expert advice and a rider‑first approach.
You will coordinate daily operations, and make sure every interaction feels unmistakably Ribble. From pre‑purchase advice to post‑purchase support, you will handle escalations, drive service recovery and keep the experience seamless.
During quieter periods, you will ensure the team supports digital service through email and customer call‑backs, helping maintain a responsive and consistent experience. You will track CSAT and SLA performance, share insights with HQ and build relationships with local cycling clubs, businesses and the host retailer to grow awareness of the Ribble brand.
KEY RESPONSIBILITIES
- Lead, motivate and develop a team to deliver outstanding service and achieve sales targets.
- Manage daily operations, staffing and scheduling to ensure readiness and operational excellence.
- Drive sales performance and ensure every customer receives expert advice and a premium experience from first contact to handover.
- Oversee in‑store collections and handovers, maintaining high presentation standards and a seamless journey.
- Support customers with aftersales enquiries, escalating complex cases to the Customer Experience team where required.
- Collaborate with the CS Manager to maintain service standards, tone of voice and resolution quality across all channels.
- Ensure the team supports digital service coverage via email and customer call‑backs during quieter periods.
- Monitor CSAT and SLA performance, sharing insights and improvement opportunities with HQ.
- Build strong relationships with the host retailer, local cycling clubs, businesses and organisations to grow awareness of the Ribble brand.
Key Performance Indicators
- Concession sales performance and conversion rate.
- Brand presentation standards.
- Staff engagement, development and retention.
- Local community and host retailer engagement.
ABOUT YOU
Essential skills and experience
- Proven experience in retail management with a track record of driving sales and service excellence.
- Strong leadership and people‑development skills, with the ability to coach and inspire a high‑performing team.
- Excellent customer service and communication skills, both in person and digitally.
- Confidence in decision‑making and resolving customer issues independently.
- Organised, proactive and detail‑focused, with the ability to balance commercial and customer priorities.
Desirable skills and experience
- Strong technical understanding of bikes and components across multiple disciplines.
- Experience using CRM, ticketing or digital retail platforms such as Freshdesk or Shopify.
- Understanding of customer satisfaction and performance metrics including CSAT and SLA.
- Experience working with external service or retail partners.
BENEFITS
- 33 days holiday including bank holidays
- 10% Friends & Family discount
- Cycle to Work scheme
- Company sick pay
- Enhanced maternity and paternity pay
- Employee Assistance Programme (EAP) – access to free, independent and confidential support, including 24/7 counselling and virtual GP services
- Monthly recognition scheme
- Cycling industry discounts and perks
The closing date for applications is 31st August 2026. However, we'll be reviewing applications as they come in and may close the vacancy early if we find the right candidate.All personal details submitted to us will be treated with the strictest of confidence.
We're committed to creating a workplace where everyone is treated with fairness and respect. We welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnic origin, nationality, religion or belief, age, sexual orientation, disability or any other protected characteristic. We recruit and develop our people based on merit, skills and potential.
If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.
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Concession Manager - Newcastle in Newcastle upon Tyne employer: Ribble Cycle Co
Ribble Cycles is an exceptional employer, offering a vibrant work culture that thrives on passion for cycling and innovation. With flexible working patterns, generous benefits including 33 days of holiday and a Cycle to Work scheme, employees are encouraged to grow and develop their skills in a supportive environment. Located in Newcastle, this role provides unique opportunities to engage with the local cycling community while shaping the customer experience for a leading brand in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager - Newcastle in Newcastle upon Tyne
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Concession Manager - Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Ribble Cycle Co:Don’t forget to personalise your application for Ribble Cycle Co! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Ribble Cycle Co
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Ribble Cycle Co offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Ribble Cycle Co and contribute positively during your temporary stint.
