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- Tasks: Support library operations and provide excellent service to members and visitors.
- Company: Join RIBA, a global leader in architecture and cultural excellence.
- Benefits: Generous pension, life assurance, 27 days leave, and festive closure days.
- Why this job: Be part of a dynamic team promoting architecture and enhancing user experiences.
- Qualifications: Strong communication skills and customer service experience required.
- Other info: Flexible working options and commitment to diversity and inclusion.
The predicted salary is between 29000 - 29000 £ per year.
Be part of the vision; be part of RIBA. RIBA is a global professional membership body, and a cultural organisation, driving excellence in architecture.
Salary: c£29,000 per annum
Location: London: The London Archives/Crown Fine Art, Stockwell
Hours: 35 hours per week, full time, fixed-term contract until December 2027
There may be occasional opportunities for home working; however, this is not a regular arrangement, and the role is primarily based on site.
About the Role
We are looking for a Library Assistant to support the effective day‑to‑day operation of the library and its public‑facing services, acting as a key point of contact for members, researchers, and visitors. Working across enquiry desk duties, email and phone support, and collection services, the position focuses on delivering a professional, welcoming, and knowledgeable service. It also contributes to the care, accessibility, and promotion of library resources, while assisting with administrative, operational, and project‑based activities to ensure a high‑quality user experience.
What are we looking for?
- Essential
- Excellent inter‑personal and communication skills with proven experience in a customer‑service environment
- Professional and confident manner, able to deal sensitively and effectively with complex and sometimes difficult enquiries
- Computer/Information Technology literate. Sound knowledge of Microsoft Office. Able to offer basic technical support for library equipment, including OPACs and scanners
- Accuracy and attention to detail and the ability to follow procedures when dealing with records, data management and financial transactions/invoicing
- Reliability and an ability to work independently as well as part of a team
- Experience of working with library management systems
- Demonstrable interest in library and information work
- Keen interest in architecture and/or the related arts
- Prior experience of working within a membership body and/or library environment or in the architecture or construction sector desirable
Why Join us? Our Benefits: RIBA offers an amazing employee benefits package which includes (a) a generous pension scheme with employer contributions (up to 12%), (b) life assurance, (c) annual leave of 27 days plus bank holidays and paid closure of 3 discretionary days between Christmas and New Year.
Please note that applications without a covering letter will not be considered and we will only review applications received directly through our company website. If you would like to apply for the position, please view the full job description below (found at 'supporting documents') and submit your CV and covering letter using the form below.
Closing date: 6th April 2026
Interview date: 28th April 2026
Due to high volumes of applications, we are unable to respond to everyone, however, should you be shortlisted for interview we will be in touch. We may also close an advert earlier than the date above if we receive enough quality applications.
Please note that you must be able to demonstrate that you have the Right to Work in the UK. We are unable to proceed with any candidates who cannot show the relevant documentation so please only apply if you meet these criteria. Unfortunately, we are unable to offer visa sponsorship.
RIBA aims to be an inclusive employer, committed to building an authentic and diverse environment where all are encouraged to be themselves. We champion work/life balance and welcome requests for flexible working across our organisation. We value applications from all sections of society and appreciate divergent experience, therefore if you are excited about the role and working with us, yet your experience may not align perfectly with every single skill or competency, we encourage you to apply anyway.
Library Assistant - FTC employer: RIBA
Contact Detail:
RIBA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant - FTC
✨Tip Number 1
Get to know the RIBA vibe! Research their mission and values, and think about how your skills as a Library Assistant can contribute to their vision. This will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with members and visitors, it’s crucial to demonstrate your ability to handle enquiries confidently. Role-play common scenarios with friends or family to get comfortable with your responses.
✨Tip Number 3
Show off your tech skills! Brush up on your knowledge of library management systems and Microsoft Office. If you can, try to get familiar with OPACs and scanners, as this will give you an edge when discussing your technical abilities in interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Don’t forget to include a tailored covering letter that highlights your relevant experience and enthusiasm for the role. We want to see your personality shine through!
We think you need these skills to ace Library Assistant - FTC
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your customer service experience and how it relates to the Library Assistant role. We want to see your personality and passion for architecture come through!
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to match the skills and experiences mentioned in the job description. We’re looking for attention to detail, so show us you’ve got it by aligning your CV with what we need!
Showcase Your Tech Skills: Since the role involves using library management systems and tech support, make sure to mention any relevant IT skills you have. We want to know you can handle OPACs and scanners like a pro!
Apply Through Our Website: Remember, we only review applications submitted through our company website. So, don’t forget to use the form provided and ensure your application is complete with both your CV and cover letter. We can’t wait to hear from you!
How to prepare for a job interview at RIBA
✨Know Your Library Stuff
Familiarise yourself with library operations and services. Brush up on your knowledge of library management systems and be ready to discuss how you can contribute to the day-to-day running of the library.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer enquiries, especially complex ones. Highlight your ability to communicate effectively and maintain a professional manner, as this is crucial for the role.
✨Get Tech-Savvy
Since the role requires basic technical support for library equipment, make sure you’re comfortable with OPACs and scanners. Be ready to discuss any relevant IT skills or experiences you have, particularly with Microsoft Office.
✨Express Your Passion for Architecture
Demonstrate your interest in architecture and the arts during the interview. Research RIBA’s mission and values, and think about how your passion aligns with their vision. This will show that you’re not just looking for any job, but that you genuinely want to be part of their team.