At a Glance
- Tasks: Provide top-notch support to members and customers in a fast-paced environment.
- Company: Join RIBA, a leading organisation in the architecture sector.
- Benefits: Enjoy a hybrid work model, competitive salary, and professional development opportunities.
- Other info: Dynamic team atmosphere with opportunities for growth and learning.
- Why this job: Be the first point of contact and make a real difference for our members.
- Qualifications: Strong customer service skills and excellent communication abilities required.
The predicted salary is between 26566 - 32470 £ per year.
RIBA is seeking a Service Support Adviser to join the Contact Centre & Membership Servicing team in Liverpool.
You will be the first point of contact, delivering timely, accurate support to members and customers while becoming a specialist across the business to provide knowledgeable assistance.
This full-time hybrid role requires strong customer service experience, excellent writing and verbal communication, and the ability to work under pressure in a fast-paced environment.
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Member Services Specialist — Hybrid Support Advisor employer: RIBA Publishing
RIBA is an exceptional employer, offering a unique opportunity to contribute to a leading global professional membership body in the heart of London. With a strong focus on employee development, a collaborative work culture, and a comprehensive benefits package including generous annual leave and pension contributions, RIBA fosters an environment where creativity and passion for architecture thrive. Join us to make a meaningful impact while enjoying the flexibility of hybrid working and the support of a diverse team dedicated to excellence in the profession.
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Specialist — Hybrid Support Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RIBA Publishing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RIBA Publishing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Member Services Specialist — Hybrid Support Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RIBA Publishing:Your cover letter is your chance to shine! Tell us why you want to work at RIBA Publishing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RIBA Publishing!
How to prepare for a job interview at RIBA Publishing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
