At a Glance
- Tasks: Provide top-notch support to RIBA members and customers in a fast-paced environment.
- Company: Join RIBA, a global leader in architecture and cultural excellence.
- Benefits: Enjoy a competitive salary, generous pension, 27 days leave, and flexible working options.
- Other info: Inclusive workplace that values diversity and encourages all to apply.
- Why this job: Be the first point of contact and make a real difference in members' experiences.
- Qualifications: Strong customer service skills and ability to manage multiple systems under pressure.
The predicted salary is between 26000 - 26000 £ per year.
Be part of the vision; be part of RIBA. RIBA is a global professional membership body and a cultural organisation, driving excellence in architecture.
Salary: c£26,000 per annum
Location: Liverpool/Hybrid
Hours: 35 hours per week, full-time, permanent
About The Role
Do you have strong customer service experience? Are you confident and willing to learn? Have you worked within a fast-paced customer service environment? We have an exciting opportunity for a Service Support Adviser within RIBA Contact Centre & Membership Servicing department. In this important role, you will act as the first point of contact, providing timely, effective and efficient support to all our RIBA members and customers. This role will also require you to become a specialist in many areas across the business to enable you to provide a knowledgeable level of support.
What are we looking for?
- Essential
- Ability to understand and manage multiple coexisting systems and processes.
- Ability to work under pressure and in a fast-moving environment.
- Attention to detail to ensure high levels of quality.
- Excellent writing and oral presentation skills.
- Logical approach with an eye and appetite for finer detail.
- Desirable
- Strong awareness and understanding of the various support provided to our members and customers i.e. Membership renewals & payments, supporting various RIBA platforms via architecture.com (RIBA Academy, PEDR, CPD, Fee Calculator, Contracts etc).
- Experience of handling high levels of incoming and outgoing telephone calls.
- Experience in a customer relation/membership-based environment.
- Knowledge and understanding of managing client/member relationships in a timely, professional, and service-driven manner in accordance with the Data Protection Act.
- Experience of working simultaneously with CRM systems containing multiple customer/membership records and other bolt-on applications.
Our Benefits
RIBA offers an amazing employee benefits package which includes a generous pension scheme with employer contributions (up to 12%), life assurance, annual leave of 27 days plus bank holidays and paid closure of 3 discretionary days between Christmas and New Year. RIBA aims to be an inclusive employer, committed to building an authentic and diverse environment where all are encouraged to be themselves. We champion work/life balance and welcome requests for flexible working across our organisation. We value applications from all sections of society and appreciate divergent experience. If you are excited about the role and working with us, yet your experience may not align perfectly with every single skill or competency, we encourage you to apply anyway.
Service Support Advisor in Liverpool employer: RIBA Publishing
RIBA is an exceptional employer that champions a culture of inclusivity and professional growth, making it an ideal place for those passionate about architecture and customer service. With a generous benefits package, including a robust pension scheme and a commitment to work/life balance, employees in Liverpool enjoy a supportive environment that encourages personal development and diverse perspectives. Join us to be part of a global organisation dedicated to excellence in architecture while receiving the support you need to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Advisor in Liverpool
✨Tip Number 1
Get to know RIBA and its mission! Understanding the organisation's vision will help you tailor your approach during interviews. Show us that you're not just looking for a job, but that you're genuinely excited about being part of our community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting our members, think of scenarios where you've gone above and beyond for customers. We want to hear those stories, so be ready to share them!
✨Tip Number 3
Be prepared for a fast-paced environment! Brush up on your multitasking abilities and think of examples where you've successfully managed multiple tasks at once. We love candidates who can keep their cool under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining the RIBA team. Don’t hesitate – we can’t wait to see what you bring to the table!
We think you need these skills to ace Service Support Advisor in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; provide examples of how you've used them in past roles. This is your chance to demonstrate your attention to detail and ability to work under pressure.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read, so avoid fluff and get straight to the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at RIBA Publishing
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples. Think about times you've handled difficult situations or provided exceptional support. This will show that you understand the role and can thrive in a fast-paced environment.
✨Familiarise Yourself with RIBA
Do some research on RIBA and its services. Understanding their membership offerings and platforms like RIBA Academy or CPD will help you answer questions confidently and demonstrate your genuine interest in the organisation.
✨Show Off Your Attention to Detail
Prepare to discuss how you manage multiple tasks and maintain high-quality standards. You might be asked about how you ensure accuracy when dealing with customer information, so have a few strategies ready to share.
✨Practice Your Communication Skills
Since this role involves a lot of interaction, practice articulating your thoughts clearly. You could even do mock interviews with friends or family to refine your oral presentation skills and get comfortable with potential questions.
