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- Tasks: Support library operations and provide excellent service to members and visitors.
- Company: Join RIBA, a global leader in architecture and cultural excellence.
- Benefits: Generous pension, life assurance, 27 days leave, and festive closure.
- Why this job: Be part of a vibrant team promoting architecture and enhancing user experiences.
- Qualifications: Strong communication skills and customer service experience required.
- Other info: Flexible working options and commitment to diversity and inclusion.
The predicted salary is between 29000 - 29000 £ per year.
Be part of the vision; be part of RIBA. RIBA is a global professional membership body, and a cultural organisation, driving excellence in architecture.
Salary: c£29,000 per annum
Location: London: The London Archives/Crown Fine Art, Stockwell
Hours: 35 hours per week, full time, fixed-term contract until December 2027. There may be occasional opportunities for home working; however, this is not a regular arrangement, and the role is primarily based on-site.
About The Role
We are looking for a Library Assistant to support the effective day-to-day operation of the library and its public-facing services, acting as a key point of contact for members, researchers, and visitors. Working across enquiry desk duties, email and phone support, and collection services, the position focuses on delivering a professional, welcoming, and knowledgeable service. It also contributes to the care, accessibility, and promotion of library resources, while assisting with administrative, operational, and project-based activities to ensure a high-quality user experience.
What are we looking for?
- Essential
- Excellent inter-personal and communication skills with proven experience in a customer-service environment.
- Professional and confident manner, able to deal sensitively and effectively with complex and sometimes difficult enquiries.
- Computer/Information Technology literate.
- Sound knowledge of Microsoft Office.
- Able to offer basic technical support for library equipment, including OPACs and scanners.
- Accuracy and attention to detail and the ability to follow procedures when dealing with records, data management and financial transactions/invoicing.
- Reliability and an ability to work independently as well as part of a team.
- Experience of working with library management systems.
- Demonstrable interest in library and information work.
- Keen interest in architecture and/or the related arts.
- Prior experience of working within a membership body and/or library environment or in the architecture or construction sector desirable.
Why Join us? Our Benefits
RIBA offers an amazing employee benefits package which includes:
- a generous pension scheme with employer contributions (up to 12%),
- life assurance,
- annual leave of 27 days plus bank holidays and paid closure of 3 discretionary days between Christmas and New Year.
Please note that applications without a covering letter will not be considered and we will only review applications received directly through our company website. If you would like to apply for the position, please view the full job description below (found at 'supporting documents') and submit your CV and covering letter using the form below.
Closing date: 6th April 2026
Interview date: 28th April 2026
Due to high volumes of applications, we are unable to respond to everyone; however, should you be shortlisted for interview we will be in touch. We may also close an advert earlier than the date above if we receive enough quality applications.
Please note that you must be able to demonstrate that you have the Right to Work in the UK. We are unable to proceed with any candidates who cannot show the relevant documentation so please only apply if you meet these criteria. Unfortunately, we are unable to offer visa sponsorship.
RIBA aims to be an inclusive employer, committed to building an authentic and diverse environment where all are encouraged to be themselves. We champion work/life balance and welcome requests for flexible working across our organisation. We value applications from all sections of society and appreciate divergent experience; therefore, if you are excited about the role and working with us, yet your experience may not align perfectly with every single skill or competency, we encourage you to apply anyway.
Library Assistant - FTC employer: RIBA Publishing
Contact Detail:
RIBA Publishing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant - FTC
✨Tip Number 1
Get to know the RIBA culture! Before your interview, dive into their mission and values. This will help you connect your experiences with what they stand for, showing that you're not just another candidate but someone who truly gets their vision.
✨Tip Number 2
Practice your customer service skills! Since the role is all about interacting with members and visitors, think of examples from your past where you've handled tricky situations or provided excellent service. This will help you shine during those interview questions.
✨Tip Number 3
Show off your tech-savviness! Brush up on your Microsoft Office skills and be ready to discuss any experience you have with library management systems. If you can demonstrate your ability to support library equipment, you'll definitely stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure to include a covering letter that highlights your passion for architecture and how you can contribute to RIBA's mission. Don’t skip this step!
We think you need these skills to ace Library Assistant - FTC
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your customer service experience and how it relates to the Library Assistant role. We want to see your personality and passion for architecture come through!
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to match the skills and experiences mentioned in the job description. Show us how your background fits perfectly with what we’re looking for!
Show Off Your Tech Skills: Since the role requires IT literacy, make sure to mention any relevant tech skills you have, especially with Microsoft Office or library management systems. We love candidates who can hit the ground running!
Apply Through Our Website: Remember, we only review applications submitted through our website. So, don’t forget to use the application form provided there. It’s the best way to ensure your application gets seen by us!
How to prepare for a job interview at RIBA Publishing
✨Know Your Library Stuff
Make sure you brush up on library management systems and the specific services offered by RIBA. Familiarise yourself with their resources and how they support members and visitors. This will show your genuine interest in the role and help you answer questions confidently.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've handled complex enquiries or provided excellent customer service. RIBA values a professional and welcoming approach, so be ready to demonstrate how you can contribute to that environment.
✨Tech Savvy is Key
Since the role requires basic technical support for library equipment, make sure you’re comfortable discussing your IT skills. Brush up on Microsoft Office and any relevant library technologies, as this will help you stand out as a capable candidate.
✨Be Yourself and Be Inclusive
RIBA champions diversity and inclusivity, so don’t hesitate to share your unique experiences and perspectives. Show them how you can contribute to a welcoming environment and why you’re excited about working with a diverse team.