At a Glance
- Tasks: Support construction pros with RIB Candy software, solving issues and optimising workflows.
- Company: Join RIB, a global leader in construction tech, driving innovation and sustainability.
- Benefits: Enjoy flexible working hours, career development, and health benefits.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in the construction industry while growing your skills.
- Qualifications: Experience in Quantity Surveying or Cost Estimation is a plus.
The predicted salary is between 60750 - 74250 £ per year.
Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.
With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.
We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.
Key Details:
- Location: London
- Work model: hybrid (2–3 days per week in the office)
- Working hours: Full Time
- Contract type: Permanent
Your Impact in This Role:
As a Customer Care Consultant at RIB, you will play a key role in helping construction professionals get the most value from their software solutions. Acting as a trusted advisor and primary point of contact, you will support customers using RIB construction software, including RIB Candy, a leading platform for cost estimation, quantity surveying, project control, and tender management. Working as part of a global Customer Care team, you will help customers resolve technical and functional challenges, optimize their workflows, and improve productivity across their estimating and commercial processes. Through your expertise, problem-solving skills, and customer-focused approach, you will contribute directly to customer satisfaction, retention, and long-term success. This role is ideal for candidates with experience in Quantity Surveying, Cost Estimation, Construction Technology, or Software Support.
Division: Customer Care
You will report to: Director ESAM Customer Support
Key Responsibilities:
- Provide technical and functional support to customers using RIB Candy and other RIB software products.
- Assist users with workflow support related to Cost Estimation, Quantity Surveying, Tendering, Project Cost Management, Construction Commercial Processes.
- Respond to customer support enquiries via phone, email, and support platforms in a professional and timely manner.
- Diagnose, investigate, and resolve software-related issues and customer incidents; escalate complex technical or customer satisfaction issues when necessary.
- Track customer cases through to resolution while maintaining clear and proactive communication.
- Collaborate with product, development, and support teams to resolve customer challenges efficiently.
- Document software issues, resolutions, and product improvements.
- Create and maintain knowledge base articles and help centre content.
- Contribute to continuous improvement initiatives that enhance the overall customer experience.
- Share knowledge and best practices across the global Customer Care organization.
Your Profile:
- Experience in Quantity Surveying, Cost Estimation, Construction Commercial Management, or a related construction discipline (preferably RIB Candy experience).
- A natural curiosity and investigative mindset, with the ability to analyse problems, identify root causes, and deliver effective solutions.
- A strong customer-centric approach, combining active listening, empathy, and patience to understand customer needs and provide high-quality support and guidance.
- The ability to remain composed and solution-focused in a fast-paced environment, managing competing priorities and challenging situations with professionalism.
- Strong analytical capabilities, enabling you to interpret data, assess processes, identify trends, and transform insights into meaningful recommendations and reporting.
- A collaborative mindset and proven ability to work effectively within cross-functional teams, positively influencing outcomes and driving resolution without relying on formal authority.
- Excellent verbal and written English communication skills (minimum Level C1).
- Advantageous: Experience with RIB Candy and previous experience supporting software users, customers, or internal stakeholders.
Your next step:
Career Team Contact: Jessica Casallas. Our application process - from the online application and an initial interview with our Career Team to your first welcome - is structured, transparent, and predictable.
What You Can Expect from Us:
We know that a new work environment should be rewarding not only professionally but also personally. That’s why we support you beyond your day-to-day tasks - with these specific benefits:
- A structured start: personalized onboarding, organized networking.
- A modern work schedule model: trust-based working hours, flexible working hours (flex time), workations, the option to work hybrid or remotely.
- Schneider Electric stock ownership program (UKSEOP).
- Company sponsored pension scheme.
- Company sponsored supplementary healthcare (BUPA).
- Life insurance.
- Career development and personalized professional growth: We support you in strategically building on your professional and personal strengths through team- and role-based training and personalized development opportunities.
- National and international career opportunities within the RIB Group and the Schneider Electric corporate network.
- Room for ideas and active participation: With us, you can actively contribute your own ideas, new approaches, and suggestions for process optimization.
What we take for granted:
- Ways to be sustainable: digital infrastructure.
- Regular employee events.
RIB may require all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
RIB is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join RIB to create the transformative technology that enables our customers to build a better world.
Customer Care/ Support Consultant (m/f) – Quantity Surveying & Cost Estimation Software (RIB Candy) in London employer: RIB
RIB is an exceptional employer that values craftsmanship and creativity, offering a supportive work culture where every team member can thrive. Located in the scenic South Downs, employees enjoy a beautiful working environment alongside opportunities for professional growth and development within the interior fit-out industry. With competitive pay and a commitment to quality, RIB provides a rewarding career for those passionate about creating unique spaces.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care/ Support Consultant (m/f) – Quantity Surveying & Cost Estimation Software (RIB Candy) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RIB. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RIB before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care/ Support Consultant (m/f) – Quantity Surveying & Cost Estimation Software (RIB Candy) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RIB:Your cover letter is your chance to shine! Tell us why you want to work at RIB specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RIB!
How to prepare for a job interview at RIB
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
