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- Tasks: Help customers with queries via phone and face-to-face interactions.
- Company: Join the Northern Ireland Housing Executive, a key player in public service.
- Benefits: Enjoy 35 days of holiday and a competitive hourly rate of £12.59.
- Why this job: Gain valuable experience in customer service while making a difference in your community.
- Qualifications: BTEC Level 3 or equivalent, or five GCSEs with relevant experience required.
- Other info: This is a temporary role with ongoing opportunities; apply before January 20, 2025.
Northern Ireland Housing Executive – Customer Service Unit Advisors – Newtownards Do you come from an admin/customer service background and looking for a role within the Public Sector? About the role: Hourly Rate: £12.59 per hour Location: Newtownards Working hours are Monday – Friday 9.00 am – 5.00 pm Holidays: 35 days pro rata Duration: Temporary, ongoing Please note closing date for this vacancy is 20th January 2025 – however you can register your interest for other upcoming vacancies by applying today Duties include: Customer service queries via telephone and face-to-face. Supervision and training, providing advice and guidance for the public. All routine and repetitive processes are governed by detailed written instructions. Processes and procedures requiring a working knowledge of Housing Services section. Criteria: Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one years relevant customer service or general administrative experience Or Have five GCSEs* (Level 2) , or equivalent qualification, plus at least two years relevant customer service or general administrative experience Or Can demonstrate three years experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training Candidates must demonstrate the relevant number of years experience in each of the following: (i) Experience of direct delivery of relevant customer service to the public via telephone or face to face (ii) Experience in dealing appropriately with customers in a challenging environment (iii) Experience in using a range of computer packages including Word, Excel, and Outlook etc. As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position. If you are interested in finding out more apply online, email your CV to or give Wendy a call on to find out more. Riada Resourcing is an equal opportunities employer. Skills: Telephony Customer Service Providing advice and guidance
Customer Service Unit Advisor - Newtownards employer: Riada Resourcing
Contact Detail:
Riada Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Unit Advisor - Newtownards
✨Tip Number 1
Make sure to highlight your customer service experience, especially any roles where you've dealt with challenging situations. This will show that you can handle the demands of the position.
✨Tip Number 2
Familiarize yourself with the Housing Services section and its processes. Understanding the specific services offered will help you stand out during the interview.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves face-to-face and telephone interactions, being articulate and clear is crucial.
✨Tip Number 4
If you have experience with Microsoft Office, particularly Word, Excel, and Outlook, be prepared to discuss how you've used these tools in previous roles. This will demonstrate your technical proficiency.
We think you need these skills to ace Customer Service Unit Advisor - Newtownards
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your customer service and administrative experience in your CV. Clearly outline your roles and responsibilities in previous positions, especially those that involved direct interaction with the public.
Tailor Your CV: Customize your CV to reflect the specific skills and qualifications mentioned in the job description. If you have experience with telephony or using software like Word, Excel, and Outlook, be sure to mention it prominently.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle challenging situations. Use examples from your past experiences to demonstrate how you meet the criteria outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Riada Resourcing
✨Showcase Your Customer Service Experience
Make sure to highlight your relevant customer service experience during the interview. Be prepared to discuss specific situations where you successfully handled customer queries, especially in challenging environments.
✨Familiarize Yourself with Housing Services
Since the role involves a working knowledge of Housing Services, take some time to research this area. Understanding the basics will help you answer questions more confidently and show your genuine interest in the position.
✨Demonstrate Your Communication Skills
Effective communication is key in customer service roles. Practice articulating your thoughts clearly and concisely, both for telephone and face-to-face interactions. This will help you convey your ability to provide advice and guidance effectively.
✨Prepare for Technical Questions
Be ready to discuss your proficiency with computer packages like Word, Excel, and Outlook. You might be asked to provide examples of how you've used these tools in previous roles, so think of specific instances where they were essential to your work.
