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For Companies At a Glance
- Tasks: Deliver training and support for innovative healthcare products while building strong customer relationships.
- Company: Join a forward-thinking business making waves in the healthcare sector.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact.
- Why this job: Be part of a team that values exceptional service and innovation in healthcare.
- Qualifications: Experience in pharmacy or healthcare and strong communication skills are essential.
- Other info: Dynamic role with opportunities for growth and travel across the UK and Ireland.
The predicted salary is between 36000 - 60000 £ per year.
The successful candidate will play a key role in supporting customers, delivering product training and contributing to the ongoing success of a forward-thinking business.Please see employer website for full job details & person specification.
Responsibilities
- Deliver customer training across the full product range, including robot systems, dispensing lockers and eMAR software for care homes.
- Provide exceptional customer support, building strong relationships and ensuring a smooth onboarding journey.
- Assist with the planning and project management of customer installations.
- Test hardware and software to ensure products meet operational standards.
- Prepare robot canisters for customer installations.
- Represent the company at trade shows and events.
- Identify and communicate opportunities for service improvement.
- Travel occasionally within Northern Ireland, the Republic of Ireland and the UK for training and customer visits.
Skills and Qualifications
- Experience in a pharmacy or healthcare setting as a Pharmacist, Pharmacy Technician, Robot Operator or Accuracy Checking Technician (ACT).
- Strong communication, organisational and project management skills.
- Passion for delivering exceptional customer service and providing effective training.
- Ability to work independently with excellent attention to detail and as part of a collaborative team.
Area: Derry or Londonderry
Closing date: 06 Nov 2025
Area: All of Northern Ireland
Closing date: 07 Nov 2025
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Customer Service & Training Specialist employer: Riada Resourcing
Contact Detail:
Riada Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Training Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and training. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment and fit for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service & Training Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and training. We want to see how your background fits with the role, so don’t be shy about showcasing your skills!
Show Your Passion: Let us know why you’re excited about this position! Share your enthusiasm for delivering exceptional customer service and training. A genuine passion can really make your application stand out.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Riada Resourcing
✨Know Your Products Inside Out
Make sure you’re familiar with the full product range, especially the robot systems and eMAR software. Being able to discuss these in detail will show your passion for the role and your commitment to delivering exceptional customer service.
✨Showcase Your Communication Skills
Since this role involves building strong relationships with customers, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated complex information in previous roles, especially in a healthcare setting.
✨Demonstrate Your Project Management Experience
Be ready to discuss any relevant experience you have in planning and managing projects. Highlight specific instances where you’ve successfully coordinated installations or training sessions, as this will be crucial for the role.
✨Prepare Questions About Service Improvement
Think about potential areas for service improvement within the company’s offerings. Asking insightful questions during the interview will demonstrate your proactive mindset and genuine interest in contributing to the company's success.
