Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support agents and maximise onboarding while analysing performance and trends.
- Company: Join Ria Money Transfer, a leader in global financial services with a mission to empower lives.
- Benefits: Enjoy a competitive salary, diverse workplace, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real impact in people's lives worldwide.
- Qualifications: Fluent in English, 2 years admin experience, strong communication, and Excel skills required.
- Other info: Remote work options available; perfect for high school and college students looking to kickstart their careers.
The predicted salary is between 25000 - 28000 £ per year.
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment, and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
Our friendly Agent Support department is looking for a new Agent Support & Revenue specialist to join their team. If you have great communication skills, are organized, attentive to details, and enjoy coordinating roles, this is the role for you!
Roles & Responsibilities- Be part of one of the largest money transfer companies.
- The Agent Support will work closely with various departments, aiming to maximize the agent onboarding process.
- Manage the assigned portfolio of agents, monitor their activity, and maintain regular contact, paying attention to diminishing activity or competitors' involvement.
- Manage pricing strategies within the company's policy, compare with competitors, and provide feedback and recommendations to management.
- Produce analytical reports on portfolio performance, identify declining trends, and suggest remedial actions.
- Use research methods to gather information on the company's competitive advantages or disadvantages, staying updated on competitors' offerings.
- Prepare reports and summaries for management, highlighting urgent matters for escalation.
- Identify business growth opportunities and propose action plans, including location, competition, and demographic analysis.
- Collaborate with Sales and Business Development teams on incentive programs and performance trend analysis.
- Share company communications proactively with agents regarding system, service, or product updates.
- Ensure a positive onboarding experience for new agents, assess satisfaction, and escalate feedback for improvements.
- Prepare periodic data analysis and reports for management, including daily transfer numbers, production per agent, and geographic data.
- Follow established data storage and filing processes.
- Fluent in English; additional languages are highly desirable.
- At least 2 years of experience as an Administrator or similar role.
- Experience with other money transfer companies is a plus.
- Strong work ethic, positive attitude, collaboration skills, and excellent communication skills.
- Good time management, problem-solving abilities, and ability to work under pressure.
- Proficient in Excel for data management and analysis.
- Knowledge of FX rates and their impact on business.
Ria Money Transfer offers a competitive salary and benefits package. The estimated pay range for this role is £25,000 to £28,000, based on skills, qualifications, and experience. We are an equal opportunity employer committed to diversity and inclusion.
The responsibilities outlined are general and not exhaustive. The company reserves the right to reassign duties as needed.
Agent Support & Revenue employer: Ria
Contact Detail:
Ria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agent Support & Revenue
✨Tip Number 1
Familiarise yourself with the money transfer industry and Ria Money Transfer's specific services. Understanding their competitive advantages and how they operate will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Ria Money Transfer on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Agent Support role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with data analysis and Excel, as these skills are crucial for the role. Think of examples where you've successfully used these skills to drive results or improve processes in previous positions.
✨Tip Number 4
Showcase your communication and organisational skills by preparing questions that demonstrate your interest in the role and the company. This not only shows your enthusiasm but also helps you stand out as a candidate who is proactive and engaged.
We think you need these skills to ace Agent Support & Revenue
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administration or roles similar to Agent Support. Emphasise your communication skills and any experience with money transfer companies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to manage portfolios and produce analytical reports.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Excel and any experience you have with data management and analysis. Mention your understanding of FX rates and how they impact business operations.
Showcase Your Problem-Solving Abilities: Provide examples in your application of how you've successfully managed challenges in previous roles. This could include improving processes, enhancing agent onboarding experiences, or analysing performance trends.
How to prepare for a job interview at Ria
✨Showcase Your Communication Skills
As the role requires excellent communication, be prepared to demonstrate your ability to convey information clearly. Use examples from your past experiences where effective communication led to successful outcomes.
✨Highlight Your Organisational Skills
Discuss how you manage multiple tasks and priorities. Share specific strategies or tools you use to stay organised, especially in a fast-paced environment like agent support.
✨Prepare for Analytical Questions
Since the position involves producing analytical reports, brush up on your data analysis skills. Be ready to discuss how you've used data to identify trends and make recommendations in previous roles.
✨Research the Company and Competitors
Familiarise yourself with Ria Money Transfer and its competitors. Understanding their services and market position will help you provide informed insights during the interview, showing your proactive approach.