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For Companies At a Glance
- Tasks: Deliver top-notch customer service and handle cash transactions in a fast-paced environment.
- Company: Join Ria, a leading money transfer company with a friendly retail team.
- Benefits: Flexible hours, dynamic work environment, and opportunities for growth.
- Other info: Opportunity to travel around London and engage with the community.
- Why this job: Be part of a diverse team making a real difference in customers' lives.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Our friendly Retail team is looking for a new team member! If you enjoy working in a customer focused environment and are driven by providing excellent customer services within a diverse team, then this is the role for you. Ria is a leading money transfer company that provides fast and secure international transfers of funds for businesses and individuals. Our Retail team is committed to providing the most trustworthy, easy, and pleasant experiences for our customers. You will be joining a friendly team where you will contribute towards the dynamics and success of the store.
You will need to have great communication skills when dealing with our diverse customer base by displaying friendliness, a positive attitude, resolving problems and confidence in handling our customers’ money in a fast-paced environment.
What You Will Do On Daily Basis- Customer Service
- Provide excellent Customer Services to all customers with speed, accuracy, tact, and resolve customer complaints.
- Communicate effectively with customers about the services, conditions and foreign exchange rates and proactively sell all services offered by the Company in order to maximize revenues and cross-selling opportunities.
- Resolve money transfer and foreign exchange orders, incidences and work together with different departments including Customer Services, Operations and Compliance.
- Ability to effectively communicate courteously and professionally, both written and oral.
- Flexibility to cover all Ria stores within London, accepting that such stores requiring said cover may change at short notice. Remain in contact with Line Manager to maintain full shift coverage.
- Sales Expectations
- Promote and inform customers about our marketing campaigns, services and products.
- Participate in visits to relevant community businesses/places of interest e.g. ethnic shops, community associations to promote and increase the store's standing and/or leaflet distribution.
- Identify potential advertising/marketing opportunities or community events.
- Administration
- Assist the store manager in the work necessary to achieve monthly goals.
- Adhere to the correct opening and closing procedures, ensuring the securing of all monies within the safe and the engaging of the alarm system when closing the store.
- Keep accurate and efficient process and record routine operations of the store.
- Keep till always ordered and reconcile your own till at the end of the shift quickly and error free.
- Follow established procedures to adhere to legislation and Company AML policies.
- Follow the Security and Cash Control procedures in place for stores ensuring the security of the teller zone, to which no outsider may be permitted entry without approval.
- Perform the steps required during the regular collection of funds by the approved Armguard Company.
- Provide guidance and training to junior tellers.
- Assist the store manager/supervisor in the work necessary to achieve monthly goals.
- Able to work weekends as needed.
- Available to travel around London to cover different areas.
- Excellent oral and written skills.
- Excellent time management skills.
- Availability to travel around the designated territory as needed; and flexibility for longer distance trips as required by the business.
- Flexibility/Adaptability.
- Organization and planning.
- Ability to work in teams.
- Ability to translate the regulatory requirements to understandable everyday customers’ language.
- School, college or university diploma with demonstrable numerical abilities.
- Experience working with clients and building relationships.
- Proven experience in customer services and/or cashier’s role for +1 years, with at least 6 months of cash-handling experience.
- For this particular role we would prefer to consider candidates who speak English, Spanish, Portuguese, or French.
Floating cashier employer: Ria Money Transfer
Contact Detail:
Ria Money Transfer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floating cashier
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ria and its services. This will help you show genuine interest and tailor your answers to what they value most in their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve complaints or explain services. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your flexibility! Since this role requires covering different stores, be ready to discuss your adaptability and willingness to travel. Share examples of how you've successfully managed changes in previous jobs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our friendly Retail team at Ria!
We think you need these skills to ace Floating cashier
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly attitude and problem-solving skills.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you understand what we're looking for in a Floating Cashier.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Ria Money Transfer
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or resolved complaints in the past. This role is all about providing excellent service, so showing that you can keep a cool head under pressure will impress them.
✨Familiarise Yourself with Ria's Services
Take some time to research Ria and its services. Understand their money transfer processes, foreign exchange rates, and any current marketing campaigns. Being knowledgeable about what they offer will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Your Communication Skills
Since this job involves interacting with a diverse customer base, practice articulating your thoughts clearly and confidently. You might be asked to role-play a customer interaction, so think about how you would explain services or resolve issues in a friendly and professional manner.
✨Show Flexibility and Team Spirit
Highlight your adaptability and willingness to cover different stores as needed. Share examples of times when you've worked well in a team or adapted to changing circumstances. This will reassure them that you're ready to contribute positively to their dynamic retail environment.