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- Tasks: Lead floor teams and ensure guests have an unforgettable experience at Mamma Mia! The Party.
- Company: Join Rhubarb, a premium hospitality collective with a passion for unique dining experiences.
- Benefits: Enjoy competitive pay, amazing training, discounts, and a supportive work environment.
- Other info: Open to all backgrounds; must be 18+, available weekends and late nights.
- Why this job: Be part of a vibrant team in a fun, immersive setting with opportunities for growth.
- Qualifications: Experience in high-quality service and team leadership is preferred.
The predicted salary is between 31 - 32 £ per hour.
Position Summary
Salary - 15.75 / Hour
Immersive musical theatre and dining experience
High volume, banqueting style service
You’ll lead our floor teams, deliver stonking pre‑service briefings, manage special requests, liaise with our kitchen team and managers, as well as coordinate your teams of waiters and runners to give each and every guest the best experience imaginable. You’ll be an ambassador for RHC and build a strong relationship with our client, the production, security, building management and other stakeholders; and be a point of contact for potential guests passing by.
The Head Waiter will need to be a guest relations superstar – giving resolutions to any queries or special requests the guests may have. We are open to all backgrounds and levels of seniority but ideally, you’ll have proven experience in high quality restaurants, events or bars, working with high volumes of customers as a team leader or similar.
We will only engage with candidates over 18, that can commit to weekends and late finishes (post‑midnight) / with access to the O2 in North Greenwich.
Part of Oak View Group (OVG), Rhubarb is a premium hospitality collective specialising in luxury event catering, restaurant dining and hospitality. Rhubarb deliver unique dining and venue management at some of the world's most iconic locations.
About the Venue: Mamma Mia! The Party is a unique combination of ABBA inspired musical theatre and Greek banquet – all within an elaborate setting specifically designed to entertain over 500 guests per show.
What you get:
- Amazing training and progression opportunities, internally and externally.
- Cross exposure to our events business in London and beyond.
- Delicious food on duty.
- Uniform provided.
- 40% discount in selected RHC restaurants and bars.
- 300 refer a friend bonus.
- Corporate gym discount.
- Employee Assistance Helpline, 24/7.
Inclusion Commitments: OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we’d love to hear from you. If you need any additional support or adjustments with your application, let us know and we will work with you to ensure you have everything you need.
Employee Screening and Eligibility to Work: As part of the recruitment process, you will need to prove your eligibility to work in the UK. All applicants will receive a response. Please note; this role is only open to applicants over 18.
Floor Supervisor - Mamma Mia! The Party - London in City of Westminster employer: Rhubarb Hospitality Collection
Contact Detail:
Rhubarb Hospitality Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor - Mamma Mia! The Party - London in City of Westminster
✨Tip Number 1
Get to know the venue! Familiarise yourself with Mamma Mia! The Party and its vibe. This will help you stand out during interviews, showing that you're genuinely interested in the role and the experience we offer.
✨Tip Number 2
Network like a pro! Connect with current employees on social media or at events. They can give you insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Show off your guest relations skills! Prepare examples of how you've handled special requests or resolved issues in high-pressure situations. We want to see that you can keep our guests smiling, even when things get busy.
✨Tip Number 4
Be ready for the hustle! Since this role involves late finishes and weekends, make sure you're prepared to discuss your availability. Show us that you're committed and excited about being part of the action at Mamma Mia! The Party.
We think you need these skills to ace Floor Supervisor - Mamma Mia! The Party - London in City of Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about being part of the Mamma Mia! The Party experience and how you can contribute to making it unforgettable for our guests.
Tailor Your CV: Make sure your CV highlights relevant experience in high-volume service environments. We love seeing how your past roles have prepared you to lead teams and manage guest relations, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps – we’re all about making things simple!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, we’ll be able to get back to you quicker!
How to prepare for a job interview at Rhubarb Hospitality Collection
✨Know the Venue Inside Out
Before your interview, make sure you research Mamma Mia! The Party thoroughly. Understand the concept, the type of service they offer, and the atmosphere they create. This will not only impress your interviewers but also help you articulate how you can contribute to enhancing the guest experience.
✨Showcase Your Leadership Skills
As a Floor Supervisor, you'll be leading teams, so be ready to discuss your previous experiences in managing staff. Prepare specific examples where you've successfully led a team during busy periods or resolved conflicts. Highlighting your ability to motivate and coordinate will set you apart.
✨Prepare for Guest Interaction Scenarios
Expect questions about handling special requests or difficult guests. Think of scenarios from your past roles where you’ve gone above and beyond for customers. Demonstrating your guest relations skills will show that you’re the superstar they’re looking for.
✨Be Ready for High-Volume Service Questions
Given the high-volume nature of the role, prepare to discuss how you manage stress and maintain service quality during peak times. Share strategies you’ve used in the past to ensure smooth operations, as this will reassure them of your capability to handle the fast-paced environment.