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- Tasks: Lead the operation of a large-scale ecommerce platform and drive continuous improvement.
- Company: Join a global fashion retailer with a dynamic and innovative environment.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact in the fast-paced world of ecommerce and fashion.
- Qualifications: 5+ years in ecommerce, strong Agile experience, and technical service delivery skills.
- Other info: Collaborate with diverse teams and enhance your career in a thriving industry.
The predicted salary is between 36000 - 60000 £ per year.
A global fashion retailer is seeking a technical delivery lead to support and operate a large-scale ecommerce platform. This role owns day-to-day platform operations, service delivery, and continuous improvement across the ecommerce ecosystem. The role is hands-on and balances operational stability, incident ownership, stakeholder management, and delivery of platform enhancements.
Responsibilities include:
- Managing front-end and back-end operations, product maintenance, releases, updates, monitoring, alerting, and peak trading readiness.
- Ensuring stable performance across customer experience, order fulfilment, payments, and digital marketing.
- Improving incident management, escalation processes, and knowledge management.
- Coordinating global support teams.
- Working closely with UX, design, merchandising, logistics, technology teams, and external partners.
- Supporting requirements definition, documentation, and delivery tracking using Jira and Confluence.
- Coordinating enhancements from discovery through testing and UAT.
- Driving service improvement initiatives and ROI analysis.
The ideal candidate brings 5+ years’ experience in ecommerce or retail digital platforms and technical service delivery, strong Agile and stakeholder management experience, the ability to work with development teams and third-party vendors, SQL-based data analysis skills, experience producing system documentation, working knowledge of HTML, AWS, and microservices, familiarity with CRM, CMS, analytics, and optimisation tools, strong communication skills, and a continuous improvement mindset.
Technical Delivery Lead employer: RHR
Contact Detail:
RHR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Delivery Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the ecommerce and retail sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past projects and achievements in technical delivery. This is your chance to demonstrate your hands-on experience and how you’ve improved platform operations in previous roles.
✨Tip Number 3
Prepare for interviews by brushing up on your Agile methodologies and stakeholder management techniques. We recommend practising common interview questions related to incident management and service delivery. Be ready to share specific examples of how you’ve tackled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Make sure your application stands out by tailoring it to highlight your experience with ecommerce platforms and your continuous improvement mindset.
We think you need these skills to ace Technical Delivery Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Delivery Lead. Highlight your experience in ecommerce and digital platforms, and don’t forget to mention your skills in Agile methodologies and stakeholder management.
Showcase Your Achievements: When writing your application, focus on specific achievements that demonstrate your ability to manage platform operations and improve service delivery. Use metrics where possible to show how you’ve made a difference in previous roles.
Be Clear and Concise: Keep your application clear and to the point. We love a well-structured application that’s easy to read. Make sure to break down your experiences and skills in a way that aligns with the job description.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at RHR
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around ecommerce platforms, SQL, HTML, and AWS. Be ready to discuss how you've used these skills in past roles, as this will show your hands-on experience and ability to manage both front-end and back-end operations.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in previous projects. This role requires strong communication and collaboration, so be ready to explain how you’ve coordinated with different teams and external partners to drive service improvements.
✨Demonstrate Your Problem-Solving Mindset
Think of specific incidents you've managed in the past and how you improved incident management processes. Highlight your continuous improvement mindset by discussing any initiatives you've led that enhanced operational stability or customer experience.
✨Familiarise Yourself with Agile Methodologies
Since this role involves working closely with development teams, it’s crucial to understand Agile principles. Be prepared to discuss how you've applied Agile practices in your previous roles, particularly in relation to delivery tracking using tools like Jira and Confluence.
