At a Glance
- Tasks: Lead the order-to-fulfilment process for Amazon across Europe, ensuring top-notch customer satisfaction.
- Company: Join a multi-billion-dollar retailer with iconic brands and a global presence.
- Benefits: Earn up to £70,000, enjoy a generous bonus, and 33 days holiday.
- Other info: Hybrid working in Central London with opportunities for personal growth and development.
- Why this job: Make a real impact in a vibrant team while driving operational excellence.
- Qualifications: 3+ years in Amazon operations, strong analytical skills, and team leadership experience.
The predicted salary is between 70000 - 70000 £ per year.
A global retailer is looking for an Amazon customer operations manager covering the Amazon sales channel for the UK and Europe. This organisation has some of the biggest names and most well-loved brands in its market. It is a multi-billion-dollar organisation distributing product to over 80 countries, with offices in Hong Kong, China, London, France, Spain and Germany. Due to exponential year-on-year growth, all offices are growing the teams across all functions.
In this newly created role, you will take full ownership of the order-to-fulfilment process across all EU Amazon marketplaces, driving operational excellence and improving customer experience. You will lead a small team, working closely with 3PLs, warehouses, and Amazon fulfilment centres to resolve bottlenecks and ensure customer satisfaction. You will work with various stakeholders, including supply chain, commercial, and sales teams across the EU, and act as the primary point of contact for warehouse escalations. You will also be responsible for reporting and analysing KPIs such as OTIF, fill rate, order accuracy, returns, and claims, developing dashboards, and identifying trends and performance gaps. Your focus will be on implementing continuous improvement initiatives, driving automation, and reducing operational costs while maintaining high service standards.
The ideal candidate will have at least three years’ experience in Amazon operations management, e-commerce and supply chain and fulfilment. You should have strong analytical and problem-solving skills, be data-driven, and have proven experience leading, coaching, and developing teams. Experience with Amazon Vendor Central and EDI platforms (TrueCommerce is a plus) is important, as are excellent communication and stakeholder management abilities. You should be comfortable working with 3PLs and across multiple EU markets and have a continuous improvement mindset with a passion for operational excellence. German and/or Spanish language skills are a bonus but not essential. This is a pivotal role in a vibrant, collaborative business where you will have the opportunity to influence processes, introduce best practices, and make a visible impact on key metrics and customer experience. You will be supported to make the role your own. The team values transparency, open communication and results.
In return they are offering a competitive salary of up to £70,000, a generous bonus and 33 days holiday, including bank holiday entitlement. The office is located in Central London and offers hybrid working. The opportunity will give you the chance to work with one of the biggest and most established names in the sector, that is experiencing growth on a global scale. You’ll also play a significant part in evolving the planning department to achieve its goals of growth and a modernised approach to demand and supply planning.
Amazon Customer Operations Manager in Slough employer: RHR
RHR is an exceptional employer, offering a dynamic work environment in the heart of London where creativity and collaboration thrive. With a strong focus on employee growth, you will have access to professional development opportunities while enjoying a generous salary, bonus scheme, and flexible working hours that promote a healthy work-life balance. Join us to make a meaningful impact in the digital marketing landscape for a leading footwear brand.
StudySmarter Expert Advice🤫
We think this is how you could land Amazon Customer Operations Manager in Slough
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like RHR are looking for when hiring for a Amazon Customer Operations Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to RHR for the Amazon Customer Operations Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at RHR as a Amazon Customer Operations Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out RHR’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Amazon Customer Operations Manager.
We think you need these skills to ace Amazon Customer Operations Manager in Slough
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at RHR, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with RHR's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at RHR. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at RHR
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that RHR uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at RHR. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
