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- Tasks: Lead and enhance a large-scale ecommerce platform while ensuring smooth operations.
- Company: Global fashion retailer with a focus on innovation and customer experience.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the fast-paced world of ecommerce.
- Qualifications: 5+ years in ecommerce, strong Agile skills, and technical service delivery experience.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
The predicted salary is between 60000 - 80000 £ per year.
A global fashion retailer is seeking a technical delivery lead to support and operate a large-scale ecommerce platform. This role owns day-to-day platform operations, service delivery, and continuous improvement across the ecommerce ecosystem. The role is hands-on and balances operational stability, incident ownership, stakeholder management, and delivery of platform enhancements.
Responsibilities include:
- Managing front-end and back-end operations, product maintenance, releases, updates, monitoring, alerting, and peak trading readiness.
- Ensuring stable performance across customer experience, order fulfilment, payments, and digital marketing.
- Improving incident management, escalation processes, and knowledge management.
- Coordinating global support teams.
- Working closely with UX, design, merchandising, logistics, technology teams, and external partners.
- Supporting requirements definition, documentation, and delivery tracking using Jira and Confluence.
- Coordinating enhancements from discovery through testing and UAT.
- Driving service improvement initiatives and ROI analysis.
The ideal candidate brings 5+ years’ experience in ecommerce or retail digital platforms and technical service delivery, strong Agile and stakeholder management experience, the ability to work with development teams and third-party vendors, SQL-based data analysis skills, experience producing system documentation, working knowledge of HTML, AWS, and microservices, familiarity with CRM, CMS, analytics, and optimisation tools, strong communication skills, and a continuous improvement mindset.
Technical Delivery Lead in London employer: RHR
Contact Detail:
RHR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Delivery Lead in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your experience with ecommerce platforms, Agile methodologies, and any projects you've led. This is your chance to shine and demonstrate what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to technical delivery and stakeholder management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Technical Delivery Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Delivery Lead. Highlight your experience in ecommerce and digital platforms, and don’t forget to mention your skills in Agile methodologies and stakeholder management.
Showcase Your Achievements: When writing your application, focus on specific achievements that demonstrate your ability to manage platform operations and improve service delivery. Use metrics where possible to show how you’ve made a difference in previous roles.
Be Clear and Concise: Keep your application clear and to the point. We want to see your skills and experience without wading through unnecessary fluff. Use bullet points for easy reading and make sure to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RHR
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around ecommerce platforms, SQL, HTML, and AWS. Be ready to discuss how you've used these skills in past roles, as this will show your hands-on experience and ability to manage both front-end and back-end operations.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in previous projects. This role requires strong communication and collaboration, so be ready to explain how you've coordinated with different teams and external partners to drive service improvements.
✨Demonstrate Your Problem-Solving Mindset
Think of specific incidents you've managed in the past and how you improved incident management processes. Highlight your continuous improvement mindset by discussing any initiatives you've led that enhanced operational stability or customer experience.
✨Familiarise Yourself with Agile Methodologies
Since this role involves working closely with development teams, it’s crucial to understand Agile principles. Be prepared to discuss how you've applied Agile practices in your previous roles, particularly in relation to delivery tracking using tools like Jira and Confluence.