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- Tasks: Lead the order-to-fulfilment process for Amazon across the UK and EU.
- Company: Join a global retailer with iconic brands and a vibrant culture.
- Benefits: Competitive salary, generous bonus, 33 days holiday, and hybrid working.
- Why this job: Make a real impact in a rapidly growing, innovative environment.
- Qualifications: 3+ years in Amazon operations, strong analytical skills, and team leadership experience.
- Other info: Opportunity to influence processes and drive operational excellence.
The predicted salary is between 70000 - 70000 £ per year.
A global retailer is looking for an operations manager covering the Amazon sales channel for the UK and Europe. This organisation has some of the biggest names and most well-loved brands in its market. It is a multi-billion-dollar organisation distributing product to over 80 countries, with offices in Hong Kong, China, London, France, Spain and Germany. Due to exponential year-on-year growth, all offices are growing the teams across all functions.
Responsibilities
- Take full ownership of the order-to-fulfilment process across all EU Amazon marketplaces, driving operational excellence and improving customer experience.
- Lead a small team, working closely with 3PLs, warehouses, and Amazon fulfilment centres to resolve bottlenecks and ensure customer satisfaction.
- Work with various stakeholders, including supply chain, commercial, and sales teams across the EU, acting as the primary point of contact for warehouse escalations.
- Report and analyse KPIs such as OTIF, fill rate, order accuracy, returns, and claims, developing dashboards, and identifying trends and performance gaps.
- Implement continuous improvement initiatives, drive automation, and reduce operational costs while maintaining high service standards.
Qualifications
- At least three years’ experience in Amazon operations management, e-commerce and supply chain and fulfilment.
- Strong analytical and problem-solving skills, data-driven, and proven experience leading, coaching, and developing teams.
- Experience with Amazon Vendor Central and EDI platforms (TrueCommerce is a plus) is important.
- Excellent communication and stakeholder management abilities.
- Comfortable working with 3PLs and across multiple EU markets.
- A continuous improvement mindset with a passion for operational excellence.
- German and/or Spanish language skills are a bonus but not essential.
This is a pivotal role in a vibrant, collaborative business where you will have the opportunity to influence processes, introduce best practices, and make a visible impact on key metrics and customer experience. You will be supported to make the role your own. The team values transparency, open communication and results.
Benefits
- Competitive salary of up to £70,000.
- A generous bonus and 33 days holiday, including bank holiday entitlement.
- Office located in Central London offering hybrid working.
- Opportunity to work with one of the biggest and most established names in the sector, experiencing growth on a global scale.
- Significant part in evolving the planning department to achieve its goals of growth and a modernised approach to demand and supply planning.
Amazon Operations Manager UK & EU employer: RHR
Contact Detail:
RHR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Amazon Operations Manager UK & EU
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Amazon or similar companies. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves operational excellence and analytics, be ready to tackle case studies or situational questions during interviews. Brush up on your data-driven decision-making examples to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it shows you’re serious about joining our team and makes it easier for us to find you.
We think you need these skills to ace Amazon Operations Manager UK & EU
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Amazon Operations Manager role. Highlight your experience in e-commerce, supply chain, and any specific achievements that showcase your operational excellence. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your experience with Amazon Vendor Central and any relevant KPIs you've managed.
Showcase Your Analytical Skills: Since this role involves reporting and analysing KPIs, make sure to highlight your analytical skills in your application. Share examples of how you've used data to drive improvements in past roles. We love data-driven decision-makers!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at RHR
✨Know Your Amazon Operations
Make sure you brush up on your knowledge of Amazon operations management. Familiarise yourself with key metrics like OTIF and fill rate, as well as the order-to-fulfilment process. Being able to discuss these in detail will show that you're not just a candidate, but someone who understands the intricacies of the role.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess during the interview. Bring examples of how you've used data to drive improvements in previous roles. Whether it's through developing dashboards or identifying performance gaps, being able to articulate your experience with data-driven decision-making will set you apart.
✨Highlight Team Leadership Experience
Since this role involves leading a small team, be ready to share your experiences in coaching and developing others. Discuss specific instances where you've successfully led a team through challenges, resolved conflicts, or implemented continuous improvement initiatives. This will showcase your leadership style and ability to foster a collaborative environment.
✨Prepare for Stakeholder Management Questions
Expect questions about your experience working with various stakeholders, especially in a multi-market context. Think of examples where you've effectively communicated with supply chain, commercial, and sales teams. Highlighting your stakeholder management skills will demonstrate your ability to navigate complex relationships and drive operational excellence.