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- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance.
- Company: Join One Stop, a vibrant subsidiary of Tesco.
- Benefits: Flexible hours, competitive pay, and opportunities for community involvement.
- Other info: Engage in fun community events and enjoy a supportive work environment.
- Why this job: Be part of a dynamic team and make customers smile every day.
- Qualifications: Passion for customer service and teamwork skills.
The predicted salary is between 20000 - 22000 £ per year.
We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store's appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be responsible for:
- Knowing your customers and serving them with passion and pride, giving great natural service.
- Actively encouraging customers to give feedback on their shopping trip through completing the 'have your say' survey.
- Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training received to ensure we all work safely.
- Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about the store's performance, understanding the part played and what needs to be done together to deliver profit.
- Being yourself, living our values, making everyone feel welcome, and always following our policies.
- Ensuring to clock in and out at the start and end of shifts to ensure accurate payment for hours worked.
- Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
- Always following the 'think 25' policy when serving age-restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to the customer.
One Stop - Customer Service Assistant in Towcester employer: RHR UK
Contact Detail:
RHR UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant in Towcester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Assistant and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show your passion for customer service! During the interview, share examples of times you've gone above and beyond for customers. This will demonstrate that you truly care about providing excellent service, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the One Stop family. Good luck!
We think you need these skills to ace One Stop - Customer Service Assistant in Towcester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing candidates who genuinely care about making a difference.
Tailor Your Application: Make sure to customise your application to fit the role at One Stop. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are serious about joining our team!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Whether it’s your unique approach to problem-solving or your friendly nature, being authentic helps us see if you’re a good fit for our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at RHR UK
✨Know the Company
Before your interview, take some time to research One Stop and its values. Understand what makes them tick and how they prioritise customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your ability to thrive in a fast-paced retail environment.
✨Be Ready for Role-Play Scenarios
In retail interviews, you might be asked to role-play a customer interaction. Practice common scenarios, like handling complaints or assisting customers with queries. This will help you feel more confident and show that you can think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you determine if it's the right fit for you.