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- Tasks: Deliver engaging training to boost sales and enhance customer experience across Barchester Healthcare.
- Company: Join a leading healthcare provider focused on exceptional customer service.
- Benefits: Competitive salary, generous car allowance, annual bonus, and 25 days holiday.
- Other info: Remote work with travel opportunities and a supportive team environment.
- Why this job: Make a real impact by shaping the future of customer experience in healthcare.
- Qualifications: Experience in Learning and Development with a focus on sales and customer engagement.
The predicted salary is between 42000 - 60000 £ per year.
The Customer Experience & Marketing team have an exciting opportunity for two Sales and Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London, and national travel to deliver training face to face. We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self-motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards.
Your role is the effective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency.
Required skills and experience:
- Demonstrable growth in commercial success as a result of learning interventions
- Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion
- A sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels.
- Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight stays
- Have an understanding of customer experience design and change implementation
Role and responsibilities:
- Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey
- Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities
- Identify key conversion points in our enquirer's journey and build training to maximise conversion rates, utilising customer insight to direct actions.
- Complete training needs analysis to identify gaps & propose programmes driving commercial performance
- Work to provide a suite of training materials aligned to Learning and Development and Barchester brand tone of voice
- Support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement both technical and skill based.
- Support a digital first approach but offer a blended approach to training delivery working with the operators to understand best delivery method and fit
- Be available to travel nationally where learning is required where face to face is the best fit
- Ensure you create learning environments with the right tools & systems in place for effective learning
- Prepare for all training to ensure the quality of the delivery is of a high standard
- Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots
- Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success
- Provide ongoing coaching support to leaders on a one-to-one basis where required
Rewards package:
- £48,000 per annum
- Generous car allowance of £6.5k
- Annual bonus
- 25 days holiday plus bank holidays
- Life cover
- Access to a wide range of retail and leisure discounts at big brands and supermarket
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
- Confidential and free access to counselling and legal services
Customer Experience and Sales Learning Specialist in Royston employer: RHR UK
Contact Detail:
RHR UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience and Sales Learning Specialist in Royston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their goals, especially in customer experience and sales.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of a Learning Specialist. Highlight your experience in driving sales and improving customer journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team.
We think you need these skills to ace Customer Experience and Sales Learning Specialist in Royston
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for sales and customer experience shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely excited about making a difference in our customers' lives.
Tailor Your CV: Make sure your CV highlights your relevant experience in learning and development, especially in sales. We love seeing how you've driven commercial success through training interventions, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Use it to connect your skills with our needs, and don’t forget to mention your understanding of customer experience design and how you can contribute to our goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at RHR UK
✨Know Your Stuff
Before the interview, dive deep into Barchester Healthcare's values and customer experience standards. Familiarise yourself with their enquiry to admission journey and think about how your past experiences can align with their goals. This will show that you're genuinely interested and prepared.
✨Showcase Your Sales Savvy
Be ready to discuss specific examples of how you've driven commercial success through learning interventions in previous roles. Highlight your understanding of best-in-class sales practices and how you can apply them to improve occupancy rates at Barchester.
✨Engage with the Interviewers
Building rapport is key! Approach the interview as a conversation rather than a Q&A session. Ask insightful questions about their current training programmes and express your enthusiasm for contributing to their customer experience initiatives.
✨Demonstrate Flexibility and Adaptability
Since the role involves national travel and a blended approach to training delivery, share examples of how you've successfully adapted your training methods in different environments. This will reassure them that you're ready to meet the demands of the job.