At a Glance
- Tasks: Deliver top-notch customer service and support across all store areas.
- Company: Join One Stop, a vibrant part of the Tesco family.
- Benefits: Enjoy flexible hours, competitive pay, and great perks.
- Other info: Diverse workplace with growth opportunities and inclusive culture.
- Why this job: Be part of a friendly team making a difference in your community.
- Qualifications: Passion for customer service and teamwork skills.
The predicted salary is between 20000 - 25000 £ per year.
One Stop, a subsidiary of Tesco, is looking for a Customer Service Assistant to join our fast‑paced retail environment. You will work across all areas of the store, ensuring excellent customer service, safe practices, and a welcoming store atmosphere.
Responsibilities
- Know and serve customers with passion and pride.
- Encourage customers to provide feedback through our “have your say” survey.
- Work across all areas of the store – online, tills, replenishment, vending and stock routines – to meet customer needs.
- Apply training to work safely and protect staff and customers.
- Participate in seasonal, community and charity events to create an inclusive atmosphere.
- Understand store performance and contribute to delivering profit.
- Live One Stop’s values, make everyone feel welcome, and follow all policies.
- Clock in and out accurately for all hours worked and follow security procedures, wearing safety equipment where available.
- Follow the Think25 policy when serving age‑restricted products.
- Provide assistance on self‑service checkouts and explain actions to customers, maintaining a clean and tidy working area.
- Assume the role of shift leader in the absence of the Shift Leader and Store Manager, ensuring all safety, legal and training protocols are followed.
Post Office Local Duties (if applicable)
- Oversee day‑to‑day operations of the post office.
- Undertake a Post Office financial and criminal conviction background check. Failure to pass these checks may result in job offer withdrawal.
Benefits
- Flexible working options to accommodate life changes such as caring responsibilities, retirement, parenthood, etc.
- Competitive pay and a comprehensive benefits package aligned with the Tesco Group.
- Access to One Stop’s diverse colleague benefits, including health and welfare programmes.
- Opportunities to grow within a large organisation while enjoying the close‑knit feel of a neighbourhood store.
Diversity & Inclusion
One Stop is proud to be an inclusive workplace that celebrates diverse backgrounds. We are a Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process, including interviews.
Please note that your offer will be subject to the completion of a background check and verification of bank details on your agreed start date.
One Stop - Customer Service Assistant (Horndean) employer: RHR UK
One Stop, a proud subsidiary of Tesco, offers an exceptional working environment for Customer Service Assistants in Horndean, where you can thrive in a supportive and inclusive atmosphere. With flexible working options, competitive pay, and a comprehensive benefits package, employees are encouraged to grow within the organisation while enjoying the close-knit feel of a neighbourhood store. Join us to be part of a team that values diversity and community engagement, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant (Horndean)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RHR UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RHR UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace One Stop - Customer Service Assistant (Horndean)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RHR UK:Your cover letter is your chance to shine! Tell us why you want to work at RHR UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RHR UK!
How to prepare for a job interview at RHR UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
