At a Glance
- Tasks: Lead a dynamic café team, ensuring excellent customer service and smooth operations.
- Company: Join Tesco, a diverse and inclusive workplace committed to serving communities.
- Benefits: Enjoy flexible working, competitive pay, and fantastic discounts after just three months.
- Other info: Great opportunities for career progression and personal development await you.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you will help keep everyday operations running smoothly. You will get to flex and build on your skills and experience with a wide range of responsibilities, including:
- Supporting the Manager to meet business and financial goals.
- Coaching, developing, and training team members.
- Leading by example with impeccable customer service.
- Maintaining operational and safety standards.
- Ensuring all food safety and hygiene regulations are met and followed.
- Opening and closing the café and overseeing full operations in the Manager's absence.
- Recognising and celebrating team members for providing excellent service.
- Learning our menu inside out and helping our team to do the same.
- Boosting sales by ensuring everyone is in the right place at the right time.
- Delivering Health & Safety and Food Safety training for team members.
- Seeking ways to constantly improve our service for customers.
- Promoting an inclusive environment where colleagues feel respected, valued, and safe.
You will need:
- A background in hospitality, with Team/Shift Leader experience.
- A passion for providing excellent customer service.
- Health & Safety and Food Safety knowledge.
- Effective communication skills.
- Ability to multitask and adapt to changing priorities.
- Confidence using your initiative to improve ways of working.
What's in it for you:
- Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco.
- Request flexible working from day one.
- Retirement savings plan.
- Life Assurance.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home.
- Uniform provided and policies to support you for all of life's moments, big and small.
- Holiday starting at 28 days (Including Bank Holidays).
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. We celebrate diversity and recognise the value and opportunity it brings. We are committed to creating a workplace where differences are valued, and ensure that all colleagues are given the same opportunities. Everyone is welcome at Tesco.
Cafe Team Leader in Nottingham employer: RHR UK
At Tesco, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture where every team member can thrive. As a Cafe Team Leader, you'll enjoy flexible working options, tailored development opportunities, and a supportive environment that values your contributions and encourages personal growth. With a strong focus on employee wellbeing and a commitment to celebrating diversity, Tesco is the perfect place for those seeking meaningful and rewarding employment in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Team Leader in Nottingham
✨Tip Number 1
Get to know the café inside out! Familiarise yourself with the menu and the daily operations. This way, when you walk in for an interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or busy shifts. Being able to demonstrate your proactive attitude will really impress the hiring team.
✨Tip Number 3
Network with current employees if you can! They can give you insider tips on what the café values most in a Team Leader. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our fantastic team!
We think you need these skills to ace Cafe Team Leader in Nottingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through! We want to see how you can bring that friendly vibe to our café and make every customer's experience memorable.
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality and any leadership roles you've had. We love seeing how you've led teams or improved service in previous jobs, so don’t hold back!
Be Yourself:We value authenticity, so don’t be afraid to show your personality in your application. Let us know what makes you unique and how you can contribute to our inclusive workplace culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to get your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at RHR UK
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the café's menu. This shows your passion for the role and helps you answer questions about customer service scenarios effectively.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experience in leading teams. Share specific examples of how you've motivated team members or handled challenges, as this will demonstrate your capability to lead by example.
✨Emphasise Customer Service Excellence
Prepare to talk about what excellent customer service means to you. Think of instances where you went above and beyond for a customer, as this aligns perfectly with the café's focus on providing an exceptional experience.
✨Demonstrate Adaptability
In a fast-paced environment, adaptability is key. Be prepared to discuss how you’ve successfully managed changing priorities in the past, showcasing your ability to multitask and stay calm under pressure.
