One Stop - Store Manager in Ludlow

We are looking for a Store Manager to join our team at One Stop, a subsidiary of Tesco. As a Store Manager, you will be working in a fast-paced retail environment where no day is the same. You will be responsible for the overall daily operations of your store, ensuring efficiency and profitability. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

You will be responsible for:

• Leading and line managing a team of Shift Leaders and colleagues in one store, ensuring regular quality time with them on shift.
• Knowing all of your colleagues and understanding how they feel about working within your store through talking and listening.
• Enabling a culture where colleague experience is at the heart of everything we do.
• Role modelling a self-serve culture, using the tools available to resolve any queries and encouraging your team to do the same.
• Getting the basics right first time, ensuring colleagues are trained, have a warm welcome to One Stop, and are compliant in all aspects of pay and employment compliance.
• Looking after the safety, health, and wellbeing of your colleagues by supporting them to be at work.
• Reviewing the shape and capability of your team to ensure a future-fit workforce through inspiring great performance.
• Completing all people leadership tasks for your team including absence management and problem-solving.
• Recognising your team's contribution and performance and celebrating with them regularly.
• Understanding the resource needs for your store, spotting and developing talent internally and externally recruiting the best people in the industry.
• Managing all KPIs for your store, sharing ideas with other Store Managers in your area to maximise growth and profitability.
• Being responsible for the operation of all services in your store including post office local, EvRi, and vending.
• Implementing business changes and new ways of working in your store.
• Resourcing your store within your labour budget to ensure it remains open for trading and compliant.
• Ensuring candidate care is a priority and recruitment principles are followed.
• Coaching your team daily to deliver a great shopping trip and excellent retail store standards.
• Reviewing local competitor activity to understand threats/opportunities and turning insights into action.
• Leading a robust health and safety culture, reviewing preventable incidents, accidents, and audit performance.
• Supporting your team with completing tasks such as serving customers, replenishment of stock, and completing safe and legal routines.
• Being the DPS/Premises holder and responsible for the sale of all alcohol from your store.
• If this store has a Post Office Local, being responsible for operating and managing all Post Office processes, which requires passing a Post Office Financial and criminal conviction background check.

What's in it for you:

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We are passionate about creating a welcoming environment for both our customers and our colleagues and are always looking for enthusiastic individuals to join our growing team!

Flexible Working: We know life looks a little different for each of us. That's why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

One Stop Benefits: At One Stop, we value our colleagues just as much as our customers and that’s reflected in the wide range of benefits we offer.

Community Involvement: At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways. Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

Diversity & Inclusion at One Stop: At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.

Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves.