Assistant Store Manager in London

Swatch, a global leader in the watch industry, is seeking a dedicated Assistant Store Manager to support our team and help drive store success. As the Assistant Store Manager, you will play a key role in delivering exceptional customer experiences, supporting store operations, and motivating our team. If you have a strong background in retail management, excellent communication skills, and a commitment to excellence, we invite you to be part of an exciting journey and help us make every moment special for our customers.

Profile

• Team Management: Train, supervise, and motivate employees to meet store goals. Plan, organize, and prioritize tasks for optimal team productivity. Develop team performance, focusing on conversion and customer service. Produce team rotas and monitor performance. Assist with performance management, training, and coaching.
• Training: Help implement induction programs for new employees. Assist in training and developing the store team. Encourage completion of required E-Learning. Ensure service standards align with Swatch guidelines.
• Security: Open and close the store per company policies. Implement security procedures and manage stock. Maintain awareness of product security hot spots. Conduct stock checks and audits.
• Reporting: Accurately report administration and stock control. Collate sales figures.
• Sales: Provide friendly, memorable customer service. Maintain product knowledge and assist with displays. Contribute to sales targets and deliver exceptional service.
• Cash Handling: Reconcile tills daily and ensure secure cash handling. Handle transactions responsibly, including cash, cards, and international currency.
• Store Care: Keep the store clean and presentable. Maintain health and safety standards and visual merchandising.
• Communication: Adhere to company policies and attend briefings. Communicate effectively at all levels. Present professionally and understand international customer customs. Attend Retail Managers Meetings in the absence of the Store Manager.
• Product Knowledge: Attend training and stay informed on new products. Deliver product knowledge to customers and train colleagues.
• Merchandising: Display products per company policies and maintain high presentation standards.

Professional requirements

• Essential: Previous retail management experience. Passion to motivate, engage and raise morale. Creativity in ideas to increase footfall and conversion. Exceptional communication skills. Passion to develop colleagues with the ability to provide constructive and positive feedback and share knowledge in both product and customer interaction. Desire to provide exceptional customer service, exceeding the expectations of customers in all interactions. Driven to improve conversion and ensure the store and team meet KPIs. Commercial acumen and business focus; financially aware with an understanding of what contributes to profit and strives to improve and set targets for achievement. Demonstrates leadership through coaching, development, ability to manage performance and strong motivational skills. Strong interpersonal skills with the emphasis on building good working relationships. Commitment to their own development and development of their team. Self-aware and acknowledges personal areas for improvement and development. Strong organisational and planning skills; ability to prioritise, delegate and meet deadlines. Demonstrates initiative by generating ideas to meet targets and overcome obstacles and a personal drive to succeed. Flexibility to support team and company in working additional/different hours and at different locations as and when required.
• Preferred: Previous experience working in retail and/or fashion accessories. Have experience dealing with international customers. Ability to communicate in multiple languages. Previous experience providing training to colleagues. Experience and knowledge of Swatch and Flik Flak products.