At a Glance
- Tasks: Deliver excellent customer service and maintain store standards in a dynamic environment.
- Company: Join Tesco, a leading retailer with a commitment to inclusivity and community.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and access to wellbeing services.
- Other info: Opportunities for career progression and a supportive workplace culture.
- Why this job: Be part of a diverse team, meet new people, and make a real impact every day.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced setting.
The predicted salary is between 12 - 12 € per hour.
Availability Window:
- Days: Wed 10:00 - 19:00
- Sat 09:00 - 19:00
Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25. Additional payments may also apply depending on location. It’s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
You will be responsible for:
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in good working order and available for customers, listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
- Following the service culture in your department, role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what’s right for customers.
- Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence in your department.
- Supporting your manager to control costs in your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
You will need:
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The drive and motivation to work in a sales and service environment.
- Be able to adapt to working in a fast-paced ever-changing environment.
- A passion for human connection.
- The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success.
- To be at work on time, well presented and ready to be a brand ambassador.
What's in it for you:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends – save up to £2, a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life’s moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About us:
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We have recently announced that we will be moving towards a more blended working week combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us about how this can work for you.
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit.
Tesco Colleague - Phone Shops - Haddington employer: RHR UK
At Tesco, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and personal growth. As a Phone Shop colleague in Haddington, you'll enjoy flexible working hours, competitive pay starting at £12.87 per hour, and a range of benefits including generous holiday entitlement, exclusive discounts, and access to wellbeing services. Join us to be part of a dynamic team where you can make a real difference in customers' lives while developing your career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Haddington
✨Tip Number 1
Get to know Tesco's values and culture before your interview. This way, you can show how your passion for customer service aligns with their mission of serving customers better every day.
✨Tip Number 2
Practice your responses to common interview questions, especially those about teamwork and customer service. We want to hear how you’ve built relationships and created a positive experience for customers in the past.
✨Tip Number 3
Dress smartly and arrive on time for your interview. First impressions matter, and being well-presented shows that you’re ready to be a brand ambassador for Tesco.
✨Tip Number 4
Don’t forget to ask questions during your interview! Show your enthusiasm for the role by asking about team dynamics or opportunities for progression within Tesco. It’s a great way to demonstrate your interest.
We think you need these skills to ace Tesco Colleague - Phone Shops - Haddington
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to read the job description carefully and highlight your relevant experience. If you've got a knack for building relationships or working in fast-paced environments, shout about it!
Check Your Details:Before hitting that submit button, double-check your application for any typos or errors. A polished application shows us you care about the role and are ready to represent our brand well.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at RHR UK
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Tesco Colleague involves. Familiarise yourself with the job description and think about how your skills align with the responsibilities, like delivering great customer service and maintaining stock accuracy.
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to ensure a positive shopping experience. This will demonstrate that you truly embody Tesco's commitment to serving customers.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a difficult customer or managing stock levels. Prepare by thinking of relevant examples from your previous roles that showcase your problem-solving skills and ability to adapt in a fast-paced environment.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being well-presented shows that you take the role seriously and are ready to be a brand ambassador for Tesco. Plus, it sets a positive tone for the rest of the conversation.
