At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a friendly subsidiary of Tesco with a community-focused culture.
- Benefits: Enjoy flexible working hours, competitive pay, and a range of employee benefits.
- Other info: Be part of a diverse team that values inclusion and supports local charities.
- Why this job: Make a real difference in your community while gaining valuable retail experience.
- Qualifications: No prior experience needed; just bring your passion for helping others!
The predicted salary is between 20000 - 25000 € per year.
We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be responsible for:
- Knowing your customers and serving them with passion and pride, giving great natural service.
- Encouraging customers to give feedback on their shopping trip through completing the 'have your say' survey.
- Working across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training received to ensure safety.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about store performance, understanding the part played and what needs to be done together to deliver profit.
- Living our values, making everyone feel welcome and always following our policies.
- Clocking in and out at the start and end of shifts to ensure accurate payment for hours worked.
- Keeping yourself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
- Following the 'think 25' policy when serving age-restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
- Working in a clean, tidy and organised manner, keeping aisles clear of congestion.
- Running the shift in the absence of the Shift Leader and Store Manager.
- Following all training received to keep yourself, others and the store safe and legal.
If this store has a Post Office Local, your duties will include the day-to-day operations of the post office, therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will need to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
What's in it for you: One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store.
Flexible Working: We know life looks a little different for each of us. That's why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Community Involvement: At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we're proud to give back in meaningful ways. Over the past decade, we've raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.
Diversity & Inclusion at One Stop: At One Stop, everyone is welcome. We're proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.
For further information on the accessibility support we can offer, please visit our website.
One Stop - Customer Service Assistant in Cheltenham employer: RHR UK
At One Stop, a proud subsidiary of Tesco, we offer a vibrant and inclusive work environment where every team member is valued. With a strong commitment to community involvement and flexible working options, we empower our colleagues to thrive both personally and professionally while making a meaningful impact in their local areas. Join us to be part of a supportive team that prioritises customer service and celebrates diversity, ensuring everyone feels welcome and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your ability to work in a fast-paced environment. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be yourself! One Stop values authenticity, so don’t be afraid to let your personality shine through during the interview. Share your experiences and how they relate to the role. Remember, they want to see the real you and how you can contribute to their inclusive culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace One Stop - Customer Service Assistant in Cheltenham
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you’ve provided excellent customer service or worked in a fast-paced environment, just like we do at One Stop!
Show Enthusiasm:We love enthusiastic candidates! In your application, express why you’re excited about the role and how you can help create a welcoming atmosphere for our customers. A little enthusiasm goes a long way!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our values there.
How to prepare for a job interview at RHR UK
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about examples where you've gone above and beyond for a customer. This role is all about serving customers with passion, so be ready to share how you can make their shopping experience better.
✨Familiarise Yourself with One Stop
Do a bit of research on One Stop and its values. Understand what makes them unique as a subsidiary of Tesco and how they engage with the community. Showing that you know about their commitment to local charities and inclusivity will impress the interviewers.
✨Prepare for Situational Questions
Expect questions that ask how you'd handle specific situations in a fast-paced retail environment. Think about times when you've had to deal with difficult customers or manage multiple tasks at once. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Enthusiasm for Teamwork
One Stop values a collaborative atmosphere, so express your enthusiasm for working as part of a team. Be prepared to discuss how you’ve contributed to team success in previous roles and how you can help create a welcoming environment for both customers and colleagues.
