One Stop - Customer Service Assistant in Cardiff

We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store's appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

You will be responsible for:

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the 'have your say' survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training received to ensure we all work safely.
• Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about the store's performance, understanding the part played and what needs to be done together to deliver profit.
• Being yourself, living our values, making everyone feel welcome, and always following our policies.
• Ensuring to clock in and out at the start and end of shifts to ensure accurate payment for hours worked.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the 'think 25' policy when serving age-restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to the customer.
• Working in a clean, tidy, and organised manner, keeping aisles clear of congestion.
• At certain times, being responsible for running the shift in the absence of the Shift Leader and Store Manager.
• Following all training received to keep oneself, others, and the store safe and legal.

If this store has a Post Office Local, duties will include the day-to-day operations of the post office, requiring a Post Office Financial and criminal conviction background check, which must be passed to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

What's in it for you: One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We are passionate about creating a welcoming environment for both our customers and our colleagues and are always looking for enthusiastic individuals to join our growing team!

Flexible Working: We know life looks a little different for each of us. That's why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

One Stop Benefits: At One Stop, we value our colleagues just as much as our customers, reflected in the wide range of benefits we offer.

Community Involvement: At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we are proud to give back in meaningful ways. Over the past decade, we've raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

Diversity & Inclusion at One Stop: At One Stop, everyone is welcome. We are proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.

About us: Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.