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- Tasks: Deliver engaging training solutions to enhance sales and customer experience across Barchester Healthcare.
- Company: Join a leading healthcare provider focused on exceptional customer service.
- Benefits: Competitive salary, generous car allowance, annual bonus, and access to exclusive discounts.
- Why this job: Make a real impact by improving customer experiences and driving occupancy rates.
- Qualifications: Experience in sales training and a passion for customer service excellence.
- Other info: Remote work with travel opportunities and excellent career development prospects.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Experience & Marketing team have an exciting opportunity for two Sales and Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London, and national travel to deliver training face to face. We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self‑motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards.
Your role is the effective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency.
Required skills and experience:- Demonstrable growth in commercial success as a result of learning interventions
- Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion
- A sound understanding of best‑in‑class sales and customer experience practice & standards in a fast‑paced environment across multiple customer‑facing channels
- Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight stays
- Have an understanding of customer experience design and change implementation
- Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey
- Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities
- Identify key conversion points in our enquirer's journey and build training to maximise conversion rates, utilising customer insight to direct actions
- Complete training needs analysis to identify gaps & propose programmes driving commercial performance
- Work to provide a suite of training materials aligned to Learning and Development and Barchester brand tone of voice
- Support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement both technical and skill based
- Support a digital first approach but offer a blended approach to training delivery working with the operators to understand best delivery method and fit
- Be available to travel nationally where learning is required where face to face is the best fit
- Ensure you create learning environments with the right tools & systems in place for effective learning
- Prepare for all training to ensure the quality of the delivery is of a high standard
- Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots
- Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success
- Provide ongoing coaching support to leaders on a one‑to‑one basis where required
- £48,000 per annum
- Generous car allowance of £6.5k
- Annual bonus
- Life cover
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
- Confidential and free access to counselling and legal services
Customer Experience and Sales Learning Specialist in Cardiff employer: RHR UK
Contact Detail:
RHR UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience and Sales Learning Specialist in Cardiff
✨Tip Number 1
Get to know the company inside out! Research Barchester Healthcare, their values, and their approach to customer experience. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to sales and customer experience. Think about specific examples from your past that demonstrate your skills and how you've driven commercial success through learning interventions.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the position.
We think you need these skills to ace Customer Experience and Sales Learning Specialist in Cardiff
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for sales and customer experience shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about making a difference in our team and driving the Barchester brand standards.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in Learning and Development, especially in sales and conversion. We love seeing how your past roles have prepared you for this position, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences. Use bullet points where necessary to break down information and make it digestible.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at RHR UK
✨Know Your Stuff
Before the interview, dive deep into Barchester Healthcare's values and customer experience standards. Familiarise yourself with their enquiry to admission journey and think about how your past experiences can align with their goals.
✨Showcase Your Sales Savvy
Prepare specific examples of how you've driven commercial success through learning interventions in previous roles. Be ready to discuss your understanding of best-in-class sales practices and how you can apply them to enhance customer experience.
✨Be a Relationship Builder
Since the role focuses on building strong consultative relationships, think of ways to demonstrate your ability to connect with others. Share stories that highlight your rapport-building skills and how they’ve led to successful outcomes.
✨Plan for Travel and Training Delivery
As this position involves national travel and face-to-face training, be prepared to discuss your flexibility and past experiences with similar responsibilities. Highlight your organisational skills and how you ensure effective learning environments, even when on the go.