Seasonal Sales Associate Beauty & Fragrance - Various hours (Birmingham)

Christmas at Selfridges What To Expect: You will be a part of the Selfridges Christmas Magic and join our teams at our busiest time of year! You will be required to work weekends and be available for at least 2 out of the following key dates: Christmas Eve, Boxing Day, New Years Eve and New Years Day. You will receive some great benefits & perks including access to our team member discount which is up to 35 percent on own-bought products!

As a Seasonal Sales Associate you will:

• Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
• Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
• Maintain the highest of retail standards through selling and replenishing stock, organising rails, and hosting.
• Be open to customer feedback, using it constructively to continually raise the bar for service, sales and retail standards in your area.
• Manage and oversee the stock in your department, from unpacking deliveries to completing audits and maintaining the stock room.
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work in different departments, taking your service excellence and collaborative spirit with you.
• Use your natural curiosity to stay ahead of the latest trends by expanding your knowledge of products and competitors.
• Follow health, safety and security procedures, playing an active role in preventing stock loss.

A bit about you:

• Great communicator: You will positively engage with all types of customers (domestic and international) with varying needs and requirements.
• Well Informed: You will develop excellent product knowledge by following trends and being aware of our competitors' activity, along with taking part in supplier training.
• Sales and service expert: You will use these skills to deliver the extraordinary each time and take the initiative to provide additional services where appropriate.
• Problem solving skills: You will go above and beyond to resolve issues for our customers and adapt your approach to each individual customer.
• Flexible: Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
• Reliable and respected colleague: An example of our values.

Due to the high number of vacancies we will have across our stores, we are advertising now but assessments will not take place until September. We will update you as soon as we can on the status of your application.