At a Glance
- Tasks: Help customers resolve rent issues and maintain tenancies with your problem-solving skills.
- Company: Join a supportive team at RHP Group, focused on making a difference.
- Benefits: Enjoy hybrid working, generous leave, and a great pension scheme.
- Other info: Embrace our values: knowledge, action, and care in a dynamic work environment.
- Why this job: Make a real impact in people's lives while developing your career.
- Qualifications: Experience in debt recovery and managing sensitive customer situations required.
The predicted salary is between 35764 - 35764 £ per year.
Location: Teddington - Hybrid Working
Salary: 35,764 per annum
What we offer:
- Hybrid/flexible working (2 days per week in the office, also attending court proceedings and any additional role requirements)
- Pension payments doubled by us - up to a maximum employer contribution of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health healthcare plan
- Generous annual wellbeing allowance
Who we're looking for:
As part of our Rents Team, you'll be joining us in an exciting new role where you'll use your excellent communication and problem-solving skills to identify and resolve issues that may prevent rent payments. You'll support customers with significant rent arrears or complex circumstances that affect their ability to pay rent, including former tenancy arrears, helping them find sustainable solutions and maintain their tenancies wherever possible. You'll work with customers both during and after their tenancy has ended, playing a key role in delivering positive outcomes for both our customers and RHP Group.
You’ll need experience of:
- Preparing legal documentation and representing cases at court possession proceedings.
- Managing complex or sensitive customer situations and building positive relationships with a range of stakeholders, including solicitors.
- Debt recovery across a range of housing tenure types.
- A good understanding of welfare benefits.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
If this sounds like you, click on apply now!
Closing date: Tuesday 1st September 2026
Interview date: To be confirmed
Complex Income Recovery Officer - Teddington in Woldingham employer: RHP
As a Repairs Technician specialising in carpentry, you will join a supportive and dynamic team in Teddington, where your skills will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can advance your career while making a meaningful impact in the community. With competitive pay and a commitment to work-life balance, we offer an excellent environment for those seeking rewarding employment.
