At a Glance
- Tasks: Support customers in paying rent arrears and parking charges with stellar communication skills.
- Company: Join a dedicated Rents team in Teddington, South West London.
- Benefits: Part-time role with a competitive salary and flexible hours.
- Other info: Embrace our KOSMIHC values: knowledge, action, and care.
- Why this job: Make a real difference by helping former tenants manage their debts.
- Qualifications: Experience in administration and strong numeracy skills required.
The predicted salary is between 30630 - 30630 € per year.
Location: Teddington, South West London with flexibility
Salary: £30,630 per annum - Pro-rata £15,315
Who we're looking for:
- Part time 18 hours per week - 3 months fixed term
As part of our Rents team, you'll use your stellar communication and customer service skills to support customers to pay their rent arrears after tenancies have ended and their parking charges. As part of the role, you'll be tracing former tenants with outstanding balances and taking appropriate steps to ensure the balance is paid in full. You'll be responding to routine enquiries from tenants and collection agencies through different channels and liaising with debt collection agents where needed.
You’ll need experience of working in an administrative role within a fast-paced environment and be able to communicate clearly and thoughtfully. You will have excellent numeracy skills and be able to carry out tasks quickly and effectively and have knowledge of former tenancy arrears management or collecting commercial debt.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on apply now.
Collections Officer - Former Tenant Arrears & Parking - Teddington in Winnersh employer: RHP
Join our dedicated team in Teddington, where we prioritise a supportive work culture that values your contributions and fosters professional growth. As a Collections Officer, you'll enjoy flexible working hours, competitive pay, and the opportunity to make a meaningful impact in the community by helping former tenants manage their arrears. We are committed to your development and well-being, ensuring you thrive in a role that aligns with our core values of knowledge, action, and care.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer - Former Tenant Arrears & Parking - Teddington in Winnersh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about collections or debt management roles. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your communication skills. Practice answering common questions related to customer service and collections. We want you to shine when discussing how you handle challenging situations!
✨Tip Number 3
Show off your numeracy skills! Be ready to discuss how you've managed financial data or resolved payment issues in past roles. Numbers are key in this job, so let’s make sure you’re confident with them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Collections Officer - Former Tenant Arrears & Parking - Teddington in Winnersh
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role involves a lot of communication, make sure your application highlights your stellar communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers and colleagues alike.
Tailor Your Experience:We want to see how your previous experience aligns with the Collections Officer role. Be specific about your administrative background and any relevant experience in managing arrears or debt collection. This will help us see why you're a great fit!
Highlight Your Numeracy Skills:As you'll be dealing with financial matters, it's crucial to showcase your numeracy skills. Mention any relevant experience where you've successfully handled numbers or financial data, as this will reassure us that you can manage the tasks effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at RHP
✨Know Your Stuff
Make sure you brush up on your knowledge of former tenancy arrears management and commercial debt collection. Familiarise yourself with common practices and terminology in the field, as well as any relevant legislation. This will show that you’re serious about the role and understand the challenges involved.
✨Showcase Your Communication Skills
Since the role requires stellar communication, prepare examples of how you've effectively handled customer inquiries or resolved disputes in the past. Think about specific situations where your clear and thoughtful communication made a difference, and be ready to share these during the interview.
✨Demonstrate Your Numeracy Skills
As a Collections Officer, you'll need to handle numbers confidently. Be prepared to discuss your experience with financial data or managing accounts. You might even want to practice some basic calculations or scenarios related to rent arrears to showcase your skills during the interview.
✨Connect with KOSMIHC Values
Familiarise yourself with the company's KOSMIHC values: Know our stuff, Make it happen, Care. Think of examples from your previous roles that align with these values and be ready to discuss how you embody them. This will help you stand out as a candidate who truly fits the company culture.
