Complaints Advisor
Location: Teddington, Southwest London with flexibilitySalary: 34,767 per annum
Who were looking for
If things go wrong with our service, we always do our best to put things right. Sometimes, things dont always go to plan: which is when our complaints team steps in. Managing and investigating customer complaints, youll use your brilliant communications skills to build relationships and reach resolutions. Youll use your energy, knowledge and enthusiasm to understand where things have gone wrong, showing empathy to the customer and creatively finding a way to put things right.
Knowing your role, systems and service inside out, youll identify the best ways for us to help our customers. Youll use your influencing skills across other teams and drive innovative solutions ensuring that we resolve issues quickly and our customers never have to tell us twice about the same thing.
Were looking for someone who role models our behaviours and skills and takes personal accountability for delivering great customer service. Youll be naturally curious, always looking for ways to improve customer service and reflect our brand personality consistently.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on apply now
Closing date for applications is 3 September 2026
Complaints Advisor - Teddington in Wilmington employer: RHP
At RHP, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. With flexible working options, generous leave policies, and a commitment to professional development, our team members are empowered to thrive both personally and professionally while making a meaningful impact in the community. Join us in our mission to provide safe, secure homes and experience the rewarding benefits of being part of a recognised Top Employer.
