At a Glance
- Tasks: Support customers in paying rent arrears and parking charges with stellar communication skills.
- Company: Join a dedicated Rents team in Teddington, South West London.
- Benefits: Part-time role with flexible hours and competitive salary.
- Other info: Connect with our values: knowledge, action, and care.
- Why this job: Make a real difference by helping former tenants manage their debts.
- Qualifications: Experience in administration and strong numeracy skills required.
The predicted salary is between 30630 - 30630 £ per year.
Location: Teddington, South West London with flexibility
Salary: £30,630 per annum - Pro-rata £15,315
Who we're looking for:
- Part time 18 hours per week - 3 months fixed term
As part of our Rents team, you'll use your stellar communication and customer service skills to support customers to pay their rent arrears after tenancies have ended and their parking charges. As part of the role, you'll be tracing former tenants with outstanding balances and taking appropriate steps to ensure the balance is paid in full. You'll be responding to routine enquiries from tenants and collection agencies through different channels and liaising with debt collection agents where needed.
You’ll need experience of working in an administrative role within a fast-paced environment and be able to communicate clearly and thoughtfully. You will have excellent numeracy skills and be able to carry out tasks quickly and effectively and have knowledge of former tenancy arrears management or collecting commercial debt.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on apply now.
Collections Officer - Former Tenant Arrears & Parking - Teddington in Wickham employer: RHP
Join our dedicated team in Teddington, where we prioritise a supportive work culture that values your contributions and fosters professional growth. As a Collections Officer, you'll enjoy flexible working hours and the opportunity to make a meaningful impact while being part of an organisation that truly cares about its employees and the community. With competitive pay and a commitment to your development, this role offers a rewarding experience in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer - Former Tenant Arrears & Parking - Teddington in Wickham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to collections and customer service. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience in managing arrears and dealing with customers. This can set you apart from other candidates and demonstrate your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in the role and the company. Don’t miss out on this opportunity!
We think you need these skills to ace Collections Officer - Former Tenant Arrears & Parking - Teddington in Wickham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in administrative roles and showcases your communication skills. We want to see how you connect with our KOSMIHC values, so don’t be shy about sharing relevant examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Collections Officer role. Mention your experience with former tenancy arrears management or debt collection, and show us your passion for customer service.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RHP
✨Know Your Stuff
Make sure you brush up on your knowledge of former tenancy arrears management and commercial debt collection. Familiarise yourself with common practices and terminology in the field, as this will show that you’re serious about the role and understand the challenges involved.
✨Showcase Your Communication Skills
Since the role requires stellar communication, prepare examples of how you've effectively communicated with customers or colleagues in past roles. Think about situations where you resolved conflicts or provided excellent customer service, as these will highlight your ability to connect with others.
✨Demonstrate Your Numeracy Skills
Be ready to discuss your experience with numbers, especially in relation to managing debts or financial records. You might even want to practice some basic calculations beforehand, as this will help you feel more confident when discussing your ability to handle financial tasks.
✨Align with KOSMIHC Values
Familiarise yourself with the company's KOSMIHC values: Know our stuff, Make it happen, Care. Prepare to give examples from your previous work that demonstrate how you embody these values, as this will show that you’re a great cultural fit for the team.
