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- Tasks: Manage customer cases and provide stellar service to residents in Ham Close.
- Company: Join a dedicated Housing Services team focused on community support.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Dynamic role with travel and regular site visits to engage with the community.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 39092 - 39092 £ per year.
Location: Ham Close/Teddington
Salary: £39,092 per annum
Who we’re looking for:
As part of our Housing Services team, you’ll manage complex customer cases quickly and brilliantly. Consistently delivering a stellar service to support our customers and keep them safe. You’ll be based mainly at Ham Close acting as the main point of contact for leaseholders, tenants and freeholders living in the existing and new Ham Close Neighbourhood. You’ll be required to travel to attend meetings and carry out regular site and customer visits.
You’ll have experience working in a similar role, managing all aspects of housing related cases, including ASB, complex tenancy/lease breaches, safeguarding, hoarding, supporting vulnerable residents, and working with internal teams. You’ll show great judgement when faced with ambiguous, complex or conflicting information whilst demonstrating inclusive behaviour and communicating passionately and authentically across different channels, adapting your style for a diverse range of customers and colleagues.
Due to the nature of the role an Enhanced DBS will be required on appointment.
When we’re hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on ‘apply now’.
Neighbourhood Lead - Ham Close - Teddington in Whitehall employer: RHP
Contact Detail:
RHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Lead - Ham Close - Teddington in Whitehall
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in similar roles. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing services. Think about your past experiences with complex cases and how you handled them – we want to hear your stories!
✨Tip Number 3
Show off your passion for customer service! During interviews, highlight how you’ve gone above and beyond for customers in the past. It’s all about making that connection with the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Ham Close.
We think you need these skills to ace Neighbourhood Lead - Ham Close - Teddington in Whitehall
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in managing complex customer cases. We want to see how you've tackled similar challenges before, so don’t hold back on those examples!
Tailor Your Application: Take a moment to tailor your application to the Neighbourhood Lead role. Use the job description as a guide and reflect our KOSMIHC values in your writing. It’ll show us you’re a great fit!
Be Authentic: We love authenticity! When you write your application, let your personality shine through. Communicate passionately and clearly, just like you would with our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at RHP
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Neighbourhood Lead role. Brush up on your knowledge of housing services, especially around complex customer cases and ASB issues. Being able to discuss specific examples from your past experience will show that you really know your stuff.
✨Showcase Your Communication Skills
Since this role involves interacting with a diverse range of customers and colleagues, practice how you articulate your thoughts. Prepare to demonstrate your ability to adapt your communication style to different audiences. Think of scenarios where you've successfully navigated complex conversations.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've handled ambiguous or conflicting information in the past. Prepare a couple of examples where you had to make tough decisions or manage complex situations. This will highlight your judgement and ability to deliver brilliant service under pressure.
✨Connect with Our Values
Reflect on how your personal values align with the KOSMIHC values: Knowledge, Ownership, Service, Making it Happen, Inclusivity, Honesty, and Care. Be prepared to share examples that illustrate how you embody these values in your work, as this will resonate well with the interviewers.