At a Glance
- Tasks: Support customers in paying rent arrears and parking charges with stellar communication skills.
- Company: Join a dynamic team in Teddington, South West London.
- Benefits: Part-time role with flexible hours and competitive salary.
- Other info: Embrace our KOSMIHC values: knowledge, action, and care.
- Why this job: Make a real difference by helping former tenants manage their debts.
- Qualifications: Experience in administration and strong numeracy skills required.
The predicted salary is between 30630 - 30630 £ per year.
Location: Teddington, South West London with flexibility
Salary: £30,630 per annum - Pro-rata £15,315
Who we're looking for:
- Part time 18 hours per week - 3 months fixed term
As part of our Rents team, you'll use your stellar communication and customer service skills to support customers to pay their rent arrears after tenancies have ended and their parking charges. As part of the role, you'll be tracing former tenants with outstanding balances and taking appropriate steps to ensure the balance is paid in full. You'll be responding to routine enquiries from tenants and collection agencies through different channels and liaising with debt collection agents where needed.
You’ll need experience of working in an administrative role within a fast-paced environment and be able to communicate clearly and thoughtfully. You will have excellent numeracy skills and be able to carry out tasks quickly and effectively and have knowledge of former tenancy arrears management or collecting commercial debt.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on apply now.
Collections Officer - Former Tenant Arrears & Parking - Teddington in Waltham employer: RHP
Join our dedicated team in Teddington, where we prioritise a supportive work culture that values your contributions and fosters professional growth. As a Collections Officer, you'll enjoy flexible working hours and the opportunity to make a meaningful impact while being part of an organisation that truly cares about its employees and the community. With competitive pay and a commitment to your development, this role offers a rewarding experience in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer - Former Tenant Arrears & Parking - Teddington in Waltham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about collections or debt management roles. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your communication skills. Practice answering common questions related to customer service and collections. We want you to shine when discussing how you handle challenging situations!
✨Tip Number 3
Show off your numeracy skills! Be ready to discuss how you've managed financial data or resolved payment issues in past roles. This will demonstrate that you’re the right fit for handling former tenant arrears.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Collections Officer - Former Tenant Arrears & Parking - Teddington in Waltham
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your communication and customer service skills in your application. We want to see how you can support customers effectively, especially when it comes to handling rent arrears and parking charges.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Collections Officer role. Mention any relevant experience with former tenancy arrears management or debt collection.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at RHP
✨Know Your Stuff
Make sure you brush up on your knowledge of former tenancy arrears management and commercial debt collection. Familiarise yourself with common practices and terminology in the field, as this will show that you’re serious about the role and understand the challenges involved.
✨Showcase Your Communication Skills
Since the role requires stellar communication, prepare examples of how you've effectively communicated with customers or colleagues in past roles. Think about situations where you resolved conflicts or provided excellent customer service, as these will highlight your ability to connect with others.
✨Demonstrate Your Numeracy Skills
Be ready to discuss your experience with numbers and data management. You might be asked to solve a quick problem or explain how you've handled financial records in the past. Practising some basic calculations beforehand can help you feel more confident during the interview.
✨Align with KOSMIHC Values
Familiarise yourself with the company's KOSMIHC values: Know our stuff, Make it happen, Care. Prepare to share how your personal values align with these principles, as this will show that you’re not just a fit for the role, but also for the company culture.
