At a Glance
- Tasks: Support customers in paying rent arrears and parking charges with stellar communication skills.
- Company: Join a dedicated Rents team in Teddington, South West London.
- Benefits: Part-time role with a competitive salary and flexible working hours.
- Other info: Embrace our KOSMIHC values: knowledge, action, and care.
- Why this job: Make a real difference by helping former tenants manage their debts.
- Qualifications: Experience in administration and strong numeracy skills required.
The predicted salary is between 30630 - 30630 € per year.
Location: Teddington, South West London with flexibility
Salary: £30,630 per annum - Pro-rata £15,315
Who we're looking for:
- Part time 18 hours per week - 3 months fixed term
As part of our Rents team, you'll use your stellar communication and customer service skills to support customers to pay their rent arrears after tenancies have ended and their parking charges. As part of the role, you'll be tracing former tenants with outstanding balances and taking appropriate steps to ensure the balance is paid in full. You'll be responding to routine enquiries from tenants and collection agencies through different channels and liaising with debt collection agents where needed.
You’ll need experience of working in an administrative role within a fast-paced environment and be able to communicate clearly and thoughtfully. You will have excellent numeracy skills and be able to carry out tasks quickly and effectively and have knowledge of former tenancy arrears management or collecting commercial debt.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on apply now.
Collections Officer - Former Tenant Arrears & Parking - Teddington in Tower employer: RHP
Join our dynamic team in Teddington, where we prioritise a supportive work culture that values your contributions and fosters professional growth. As a Collections Officer, you'll enjoy flexible working hours, competitive pay, and the opportunity to make a meaningful impact in the community while developing your skills in a fast-paced environment. We are committed to our KOSMIHC values, ensuring that you feel valued and connected as part of our team.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer - Former Tenant Arrears & Parking - Teddington in Tower
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about collections or debt management roles. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your communication skills. Practice answering common questions related to customer service and collections. We want you to shine when discussing how you handle challenging situations!
✨Tip Number 3
Show off your numeracy skills! Be ready to discuss how you've managed financial data or resolved payment issues in past roles. Numbers are key in this job, so let’s make sure you’re confident with them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Collections Officer - Former Tenant Arrears & Parking - Teddington in Tower
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role involves a lot of communication, make sure your application reflects your stellar communication skills. Use clear and concise language to demonstrate how you can connect with customers and handle enquiries effectively.
Highlight Relevant Experience:We want to see your experience in administrative roles or debt collection. Be specific about your past roles and how they relate to managing former tenant arrears or parking charges. This will help us see how you fit into our team.
Be Personable and Professional:While we appreciate professionalism, don’t forget to let your personality shine through! We care about finding someone who aligns with our KOSMIHC values, so show us how you make things happen while being approachable.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure it’s reviewed promptly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at RHP
✨Know Your Stuff
Make sure you brush up on your knowledge of former tenancy arrears management and commercial debt collection. Familiarise yourself with common practices and terminology in the field, as this will show that you’re serious about the role and understand the challenges involved.
✨Showcase Your Communication Skills
Since the role requires stellar communication, prepare examples of how you've effectively handled customer inquiries or resolved issues in the past. Think about specific situations where your clear and thoughtful communication made a difference.
✨Demonstrate Your Numeracy Skills
Be ready to discuss your experience with numeracy tasks, especially in a fast-paced environment. You might be asked to solve a quick calculation or explain how you manage financial records, so practice articulating your thought process clearly.
✨Connect with KOSMIHC Values
Familiarise yourself with the company's KOSMIHC values: Know our stuff, Make it happen, Care. Prepare to give examples from your past experiences that align with these values, showing how you embody them in your work.
