At a Glance
- Tasks: Analyse customer data to uncover insights and improve services.
- Company: Dynamic team focused on innovation and user-centred design.
- Benefits: Hybrid working, generous leave, enhanced family support, and wellbeing allowance.
- Other info: Join a values-driven company that prioritises growth and understanding.
- Why this job: Make a real impact by shaping future services based on customer needs.
- Qualifications: Experience in customer insight or related fields with a collaborative mindset.
The predicted salary is between 28754 - 35144 £ per year.
Location: Teddington
Salary: 52,223
What we offer:
- Hybrid/flexible working
- Pension contribution doubled up to a maximum of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health healthcare plan
- Generous annual wellbeing allowance
Who we're looking for:
We're looking for a Customer Intelligence Analyst to help us understand our customers and make better, evidence-based decisions. You'll work in our Innovation team alongside our Service Designer, bringing together qualitative and quantitative data to uncover customer needs, behaviours and experiences, and turning what you find into useful insight. That insight will help us shape future services and priorities, as well as improve how our services work today. We're particularly interested in people who bring a user-centred mindset. You may have experience in customer insight, user research, behavioural research, design research or a related field. You'll enjoy working collaboratively, bringing different perspectives and evidence together to build a shared understanding of our customers.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
If this sounds like you, click on apply now!
We reserve the right to close the vacancy early if we receive a large number of responses. If it interests you, please apply ASAP to avoid disappointment.
Don't just find a job, feel it!
Customer Intelligence Analyst - Teddington employer: RHP
At RHP, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. With flexible working options, generous leave policies, and a commitment to professional development, our team members are empowered to thrive both personally and professionally while making a meaningful impact in the community. Join us in our mission to provide safe, secure homes and experience the rewarding benefits of being part of a recognised Top Employer.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Intelligence Analyst - Teddington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RHP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RHP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Intelligence Analyst - Teddington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RHP:Your cover letter is your chance to shine! Tell us why you want to work at RHP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RHP!
How to prepare for a job interview at RHP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
