At a Glance
- Tasks: Help customers resolve rent issues and maintain tenancies with your problem-solving skills.
- Company: Join a supportive team at RHP Group, focused on making a difference.
- Benefits: Enjoy hybrid working, generous leave, and a great pension scheme.
- Other info: Embrace our values: knowledge, action, and care in a dynamic work environment.
- Why this job: Make a real impact in people's lives while developing your career.
- Qualifications: Experience in debt recovery and managing sensitive customer situations required.
The predicted salary is between 35764 - 35764 £ per year.
Location: Teddington - Hybrid Working
Salary: 35,764 per annum
What we offer:
- Hybrid/flexible working (2 days per week in the office, also attending court proceedings and any additional role requirements)
- Pension payments doubled by us - up to a maximum employer contribution of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health healthcare plan
- Generous annual wellbeing allowance
Who we're looking for:
As part of our Rents Team, you'll be joining us in an exciting new role where you'll use your excellent communication and problem-solving skills to identify and resolve issues that may prevent rent payments. You'll support customers with significant rent arrears or complex circumstances that affect their ability to pay rent, including former tenancy arrears, helping them find sustainable solutions and maintain their tenancies wherever possible. You'll work with customers both during and after their tenancy has ended, playing a key role in delivering positive outcomes for both our customers and RHP Group.
You’ll need experience of:
- Preparing legal documentation and representing cases at court possession proceedings.
- Managing complex or sensitive customer situations and building positive relationships with a range of stakeholders, including solicitors.
- Debt recovery across a range of housing tenure types.
- A good understanding of welfare benefits.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
If this sounds like you, click on apply now!
Closing date: Tuesday 1st September 2026
Interview date: To be confirmed
Complex Income Recovery Officer - Teddington employer: RHP
As a Repairs Technician specialising in carpentry, you will join a supportive and dynamic team in Teddington, where your skills will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can advance your career while making a meaningful impact in the community. With competitive pay and a commitment to work-life balance, we offer an excellent environment for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Income Recovery Officer - Teddington
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at RHP.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from RHP!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like RHP, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at RHP or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Complex Income Recovery Officer - Teddington
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to RHP:Before hitting send, make sure to tailor your application specifically to RHP! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at RHP
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
