At a Glance
- Tasks: Support customers in paying rent arrears and parking charges with stellar communication skills.
- Company: Join a dynamic team in Teddington, South West London.
- Benefits: Part-time role with competitive salary and flexible hours.
- Other info: Embrace our KOSMIHC values: knowledge, action, and care.
- Why this job: Make a real difference by helping former tenants manage their debts.
- Qualifications: Experience in administration and strong numeracy skills required.
The predicted salary is between 30630 - 30630 € per year.
Location: Teddington, South West London with flexibility
Salary: £30,630 per annum - Pro-rata £15,315
Who we're looking for:
- Part time 18 hours per week - 3 months fixed term
As part of our Rents team, you'll use your stellar communication and customer service skills to support customers to pay their rent arrears after tenancies have ended and their parking charges. As part of the role, you'll be tracing former tenants with outstanding balances and taking appropriate steps to ensure the balance is paid in full. You'll be responding to routine enquiries from tenants and collection agencies through different channels and liaising with debt collection agents where needed.
You’ll need experience of working in an administrative role within a fast-paced environment and be able to communicate clearly and thoughtfully. You will have excellent numeracy skills and be able to carry out tasks quickly and effectively and have knowledge of former tenancy arrears management or collecting commercial debt.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on apply now.
Collections Officer - Former Tenant Arrears & Parking - Teddington in Taunton employer: RHP
Join our dynamic team in Teddington, where we prioritise a supportive work culture that values your contributions and fosters professional growth. As a Collections Officer, you'll enjoy flexible working hours, competitive pay, and the opportunity to make a meaningful impact in our community by helping former tenants manage their arrears. We are committed to your development and well-being, ensuring you thrive in a role that aligns with our core values of knowledge, action, and care.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer - Former Tenant Arrears & Parking - Teddington in Taunton
✨Tip Number 1
Get to know the company! Research their values and mission, especially their KOSMIHC values. This will help you tailor your approach during interviews and show that you genuinely care about being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and collection agencies, role-play common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work in the Rents team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about the role and ready to make it happen!
We think you need these skills to ace Collections Officer - Former Tenant Arrears & Parking - Teddington in Taunton
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role involves a lot of communication, make sure your application highlights your stellar communication skills. Use clear and concise language to demonstrate how you can connect with customers and handle enquiries effectively.
Tailor Your Experience:We want to see how your previous experience aligns with the role. Be specific about your administrative background and any relevant experience in managing arrears or debt collection. This will help us see that you know your stuff!
Be Personable:Remember, we care about our customers! Inject a bit of personality into your application. Share examples of how you've gone above and beyond in customer service roles to show that you genuinely care about helping others.
Apply Through Our Website:To make sure your application gets to us quickly, apply through our website. It’s the best way for us to keep track of your application and ensures you don’t miss out on this opportunity!
How to prepare for a job interview at RHP
✨Know Your Stuff
Familiarise yourself with the basics of former tenant arrears and parking charges. Brush up on relevant legislation and best practices in debt collection. This will show that you’re not just interested in the role, but that you understand the nuances of the job.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers or clients in previous roles. Think about times when you resolved conflicts or provided excellent customer service. This is key for a Collections Officer, so be ready to discuss your approach.
✨Demonstrate Your Numeracy Skills
Since the role involves managing financial information, be prepared to discuss your experience with numbers. You might even want to practice some basic calculations or scenarios related to arrears management to showcase your confidence.
✨Align with KOSMIHC Values
Research the company's KOSMIHC values and think about how your personal values align with them. Be ready to share specific examples from your past experiences that demonstrate how you embody these principles in your work.
