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- Tasks: Help customers navigate benefits and maximise their income while managing a small team.
- Company: Join a supportive organisation focused on financial inclusion and community impact.
- Benefits: Competitive salary, flexible working, and opportunities for personal development.
- Why this job: Make a real difference in people's lives by leading financial inclusion initiatives.
- Qualifications: Experience in financial services and strong leadership skills.
- Other info: Collaborative environment with a focus on wellbeing and career growth.
The predicted salary is between 37194 - 41414 £ per year.
Location: Teddington with flexibility
Salary: £37,194 per annum
Who we’re looking for:
As part of our Financial Services team, you’ll help customers navigate the application process for claiming benefits and support your team to deliver a seamless customer experience. This includes providing guidance that enables customers to maximise their income, manage rent payments and sustain their tenancies.
You’ll support customer facing teams by providing information and training on financial inclusion products and legislative changes. You’ll manage the Universal Credit Landlord Portal by reporting changes in customers' housing costs.
By working closely with stakeholders such as Citizens Advice, Local Authorities, Department for Work and Pensions, support agencies and other social housing providers, you’ll take the lead on financial inclusion campaigns and attend meetings as required.
Managing a small team, you’ll conduct performance reviews and set standards, objectives and targets for them, whilst having regular development and wellbeing conversations in line with RHP values and behaviours.
When we’re hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on ‘apply now’.
Senior Financial Inclusion Advisor - Teddington in Surrey employer: RHP
Contact Detail:
RHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Financial Inclusion Advisor - Teddington in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who work with benefits and housing. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of financial inclusion products and recent legislative changes. We want you to shine when discussing how you can help customers maximise their income and manage their tenancies.
✨Tip Number 3
Showcase your leadership skills! If you've managed teams before, be ready to share examples of how you conducted performance reviews and set objectives. This will demonstrate that you can lead a small team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and connecting with our KOSMIHC values.
We think you need these skills to ace Senior Financial Inclusion Advisor - Teddington in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in financial inclusion and customer support. We want to see how your skills align with our KOSMIHC values!
Showcase Your Team Management Skills: Since you'll be managing a small team, don’t forget to mention any relevant leadership experience. Share examples of how you've conducted performance reviews or supported team development in the past.
Highlight Stakeholder Engagement: We value collaboration, so include any experiences where you’ve worked with stakeholders like local authorities or support agencies. This will show us you can effectively lead financial inclusion campaigns.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at RHP
✨Know Your Stuff
Familiarise yourself with the key aspects of financial inclusion and the specific benefits customers can claim. Brush up on the latest legislative changes and how they impact your role. This will show that you’re not just interested in the position, but that you genuinely understand the field.
✨Demonstrate Your People Skills
As a Senior Financial Inclusion Advisor, you'll be managing a team and working closely with various stakeholders. Prepare examples of how you've successfully led a team or collaborated with external partners. Highlight your communication skills and ability to build relationships.
✨Showcase Your Problem-Solving Abilities
Think of scenarios where you've helped customers navigate complex situations or overcome challenges. Be ready to discuss how you approach problem-solving and what strategies you use to ensure a seamless customer experience.
✨Align with KOSMIHC Values
Make sure you understand the KOSMIHC values: Know our stuff, Make it happen, Care. Prepare to discuss how your personal values align with these and provide examples from your past experiences that demonstrate your commitment to these principles.