At a Glance
- Tasks: Support customers in paying rent arrears and parking charges with stellar communication skills.
- Company: Join a dedicated Rents team in Teddington, South West London.
- Benefits: Part-time role with flexible hours and competitive salary.
- Other info: Connect with our values: knowledge, action, and care.
- Why this job: Make a real difference by helping former tenants manage their debts.
- Qualifications: Experience in administration and strong numeracy skills required.
The predicted salary is between 30630 - 30630 £ per year.
Location: Teddington, South West London with flexibility
Salary: £30,630 per annum - Pro-rata £15,315
Who we're looking for:
- Part time 18 hours per week - 3 months fixed term
As part of our Rents team, you'll use your stellar communication and customer service skills to support customers to pay their rent arrears after tenancies have ended and their parking charges. As part of the role, you'll be tracing former tenants with outstanding balances and taking appropriate steps to ensure the balance is paid in full. You'll be responding to routine enquiries from tenants and collection agencies through different channels and liaising with debt collection agents where needed.
You’ll need experience of working in an administrative role within a fast-paced environment and be able to communicate clearly and thoughtfully. You will have excellent numeracy skills and be able to carry out tasks quickly and effectively and have knowledge of former tenancy arrears management or collecting commercial debt.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click on apply now.
Collections Officer - Former Tenant Arrears & Parking - Teddington in Street employer: RHP
Join our dynamic team in Teddington, where we prioritise a supportive work culture that values your contributions and fosters professional growth. As a Collections Officer, you'll enjoy flexible working hours, competitive pay, and the opportunity to make a meaningful impact in the community while developing your skills in a fast-paced environment. We are committed to our KOSMIHC values, ensuring that you feel valued and connected as part of our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer - Former Tenant Arrears & Parking - Teddington in Street
✨Tip Number 1
Get to know the company! Research their values and mission, especially their KOSMIHC values. This will help you tailor your approach during interviews and show that you genuinely care about being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing common scenarios with a friend. This will help you feel more confident when discussing how you'd handle tenant enquiries or liaising with debt collection agents.
✨Tip Number 3
Show off your numeracy skills! Brush up on any relevant calculations or data management techniques that might come in handy. Being able to demonstrate your ability to manage former tenant arrears effectively can really set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the opportunity. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Collections Officer - Former Tenant Arrears & Parking - Teddington in Street
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about stellar communication, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service or administrative roles.
Tailor Your Application:Take a moment to read through the job description and align your skills with what we’re looking for. Highlight your experience with former tenancy arrears management or debt collection, as this will show us you understand the role and its challenges.
Be Professional Yet Personable:While we want to see your professional side, don’t forget to let your personality shine through! We care about our values, so if you can demonstrate how you connect with them in your application, it’ll definitely catch our eye.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RHP
✨Know Your Stuff
Familiarise yourself with the basics of former tenant arrears and parking charges. Brush up on relevant legislation and best practices in debt collection. This will show that you’re not just interested in the role, but that you understand the nuances of the job.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers or clients in previous roles. Think about times when you resolved conflicts or provided excellent customer service. This is crucial for a Collections Officer, so be ready to demonstrate your skills.
✨Demonstrate Your Numeracy Skills
Since the role involves managing financial information, be prepared to discuss your experience with numbers. You might even want to practice some basic calculations or scenarios related to arrears management to showcase your confidence during the interview.
✨Align with KOSMIHC Values
Research the company's KOSMIHC values and think about how your personal values align with them. Be ready to share specific examples from your past experiences that reflect these values, especially 'We care' and 'We make it happen'. This will help you stand out as a candidate who fits well with their culture.
