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- Tasks: Lead the resolution of complex customer complaints and support the complaints team.
- Company: Join a dynamic team focused on delivering exceptional customer service in the social housing sector.
- Benefits: Enjoy hybrid working options after induction and a competitive salary.
- Why this job: Make a real impact by driving innovative solutions and improving customer experiences.
- Qualifications: Experience in resolving customer complaints and knowledge of social housing regulations required.
- Other info: Connect with our KOSMIHC values: We know our stuff, We make it happen, We care.
The predicted salary is between 33768 - 50658 £ per year.
Senior Complaints Advisor
Location: TeddingtonSalary: £42,213.00
Who we’re looking for
With a laser sharp focus on complaint resolution, you’ll take the lead in managing complex cases, resolving escalated issues and providing guidance and support to the wider complaints team. You’ll use your knowledge and enthusiasm to ensure all complaints are handled in line with our internal policies and procedures and the Housing Ombudsman’s Complaint Handling Code.
Knowing your role, systems and service inside out, you’ll identify the best ways for us to help our customers. You’ll use your influencing skills across other teams and drive innovative solutions ensuring that we resolve issues quickly and our customers never have to tell us twice about the same thing.
We’re looking for someone with experience in a similar role resolving customer complaints or complex cases with a strong understanding of the social housing sector, including relevant regulations and legislation. You’ll be able to role model our behaviours and skills and take personal accountability for delivering great customer service. You’ll have the ability to support the team to drive high performance and find ways to improve customer service and reflect our brand personality consistently.
Please note: this role is initially office based during induction, then hybrid working (a minimum of three days a week in the office).
When we\’re hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
You can find a full description of our values here
Feel a connection? If this sounds like you, click on ‘apply now’
Closing date for applications is 16 March 2025
Senior Complaints Advisor - Teddington employer: RHP
Contact Detail:
RHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Complaints Advisor - Teddington
✨Tip Number 1
Familiarize yourself with the Housing Ombudsman’s Complaint Handling Code. Understanding this code will not only help you in your role but also demonstrate your commitment to effective complaint resolution during the interview process.
✨Tip Number 2
Showcase your experience in managing complex cases by preparing specific examples of past situations where you successfully resolved customer complaints. This will highlight your problem-solving skills and ability to handle escalated issues.
✨Tip Number 3
Research our KOSMIHC values thoroughly and think about how your personal values align with them. Be ready to discuss how you embody these values in your work, as cultural fit is crucial for us.
✨Tip Number 4
Prepare to discuss innovative solutions you've implemented in previous roles to improve customer service. This will show your proactive approach and ability to drive high performance within a team.
We think you need these skills to ace Senior Complaints Advisor - Teddington
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Senior Complaints Advisor. Highlight your experience in managing complex cases and resolving customer complaints, especially within the social housing sector.
Tailor Your CV: Customize your CV to reflect your relevant experience and skills that align with the job description. Emphasize your knowledge of complaint handling procedures and any specific regulations related to social housing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your values align with the company's KOSMIHC values. Provide examples of how you've successfully resolved complaints and improved customer service in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any errors or inconsistencies. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RHP
✨Know Your Stuff
Make sure you have a solid understanding of the complaint handling processes and relevant regulations in the social housing sector. Be prepared to discuss specific examples from your past experience where you successfully resolved complex complaints.
✨Demonstrate Your Influencing Skills
During the interview, showcase your ability to influence and collaborate with other teams. Share instances where you drove innovative solutions or improved processes that led to better customer service outcomes.
✨Align with KOSMIHC Values
Familiarize yourself with the company's KOSMIHC values: Know our stuff, Make it happen, Care. Think of examples from your previous roles that reflect these values and be ready to discuss how you embody them.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle escalated issues. Practice articulating your thought process and the steps you would take to resolve hypothetical complaints.
